[*Hector*]

 

[Russ Chadd]

We are not magicians, we can't guarantee to remove all stains, every last bit of dirt from the carpet and realistically every crumb from an area of the sofa which could contain potentially dangerous items.
If it's a few crumbs deep down what's stopping the customer using their vacuum cleaner to remove them, rather than expecting you to drive 40 miles?

[Buckland]

usually i do not go that deep, only what is visible by pulling the fabric a bit down
when i did an upholstery course i was told not to put your hands that deep as there may be something sharp.

radek - yes I remember that comment by peter h at prochem way back on a training course - he said hypo needles etc but i remember thinking Im not going looking for business anywhere like that as the other guys have said wrong type of customer - although I was surprised to find a set of scales with white powder on it under a bed once!

in terms of the PITA customer you just smile sweetly and grin and bear it like the OP said - you do it with good grace and you get brownie points for turning up (again) simples...