It really riles me when you get someone who is just downright rude for no reason at all.
Just had an old biddy, I'd say by the sounds of her about 65 - 70, call for a quote for a bungalow window clean and her mate over the road would be interested too.
She was quite insistent that the frequency was 8 weekly, although we generally do a 6 weekly cycle, I said we could accomodate her on an 8 weekly if thats what she really wanted.
I said it'd be awkward to give her a firm price over the phone but Id give it a go if she could give me her address.
I couldnt actually locate her exact bungalow, you know how the numbers are blurred out by google, so I said it's not possible and then went on to try to explain that if I said it'd be £50 because its not possible to tell then she'd be out of pocket and ripped off, which isnt something Id want to do.
With that she started ranting down the phone 'Im not paying £50, what do you take me for?"
I said 'You misunderstand, Im not saying it'd be £50 but if I give you a price just over thephone theres too much room for error and its not fair on either party'
She came back with 'Well, even so, £50 is still too much"
'Look you old bat (I didnt say that but i wanted to) - I didnt say it'd be £50, you misunderstand me, Im trying to explain here'
With that she put the phone down on me'
When someone puts the phone down I see red.
So I phoned her back.
I said 'Its the window cleaner you were speaking to a feew minutes ago and Ive just phoned up to try to explain what I was saying'
'No, were not interested' and slammed the phone down again.
Rude old bint