[J.D]

I'd of chinned the old bitch ! 

You know JD I am starting to think a person having small feet can
make them extremely aggressive

I'm like a little terrier when a customer annoys me Gary!
If the customer is a 6 footer with tattoo's however I tend to put my tail between my legs! 

[Tom White]

I had a run in with a customer's neighbour this morning.  The customer had warned me about him previously, but I wrongly assumed I could charm the geezer into submission.  I have to go around the rear of his house to get to the rear of my customer's house.

He was well over the top about me crossing over his property and the neighbour explained to me "Next door might have right of access, but it's not a public highway!"

I stayed calm, inquired if he had mental health issues (he said he wished he did) and I inquired into his marital status.  He answered by pointing towards his dog (I kid you not).  It made complete sense to me; if he's going to get upset about his neighbour's window cleaners, he's going to be easily upset about most things.

He even blocked my way - physically - and when he placed his hand on my shoulder I gave him three seconds to remove it and started counting.  He then moved his hand onto my pole and asked "Is that better?"

I informed him that if he was 20 years younger, I'd drag him around the back of his garden and kick the living daylights out of him, but since he was an old-man, I'm just going to walk away".

And I walked away.  As I exited his property he shouted, "You can clean the windows if you want!"  I'm guessing he realised he's just annoyed his neighbours too.

I didn't though.  He's got to have some kind of mental health thing going on.

[Ian101]

I had a run in with a customer's neighbour this morning.  The customer had warned me about him previously, but I wrongly assumed I could charm the geezer into submission.  I have to go around the rear of his house to get to the rear of my customer's house.

He was well over the top about me crossing over his property and the neighbour explained to me "Next door might have right of access, but it's not a public highway!"

I stayed calm, inquired if he had mental health issues (he said he wished he did) and I inquired into his marital status.  He answered by pointing towards his dog (I kid you not).  It made complete sense to me; if he's going to get upset about his neighbour's window cleaners, he's going to be easily upset about most things.

He even blocked my way - physically - and when he placed his hand on my shoulder I gave him three seconds to remove it and started counting.  He then moved his hand onto my pole and asked "Is that better?"

I informed him that if he was 20 years younger, I'd drag him around the back of his garden and kick the living daylights out of him, but since he was an old-man, I'm just going to walk away".

And I walked away.  As I exited his property he shouted, "You can clean the windows if you want!"  I'm guessing he realised he's just annoyed his neighbours too.

I didn't though.  He's got to have some kind of mental health thing going on.

sometimes its just not worth it 

[AuRavelling79]

I had a run in with a customer's neighbour this morning.  The customer had warned me about him previously, but I wrongly assumed I could charm the geezer into submission.  I have to go around the rear of his house to get to the rear of my customer's house.

He was well over the top about me crossing over his property and the neighbour explained to me "Next door might have right of access, but it's not a public highway!"

I stayed calm, inquired if he had mental health issues (he said he wished he did) and I inquired into his marital status.  He answered by pointing towards his dog (I kid you not).  It made complete sense to me; if he's going to get upset about his neighbour's window cleaners, he's going to be easily upset about most things.

He even blocked my way - physically - and when he placed his hand on my shoulder I gave him three seconds to remove it and started counting.  He then moved his hand onto my pole and asked "Is that better?"

I informed him that if he was 20 years younger, I'd drag him around the back of his garden and kick the living daylights out of him, but since he was an old-man, I'm just going to walk away".

And I walked away.  As I exited his property he shouted, "You can clean the windows if you want!"  I'm guessing he realised he's just annoyed his neighbours too.

I didn't though.  He's got to have some kind of mental health thing going on.

Class! 

[C.C.S.]

one woman the other day called me and inquired about window cleaning.I said i'll later in the afternoon to have a look and quote her.She used the price calculator and she said is £9.5 .ok then then it's should be around £10-£12 every 6 -8 weeks or £20 as a one off.''What?I'm not paying £20.I'm not getting ripped off.''I tried to explain that it has to be worthwhile and it's take longer .She wasn't having it so i gave up and said ''Ok then .Thank you for your call and good bye'' and hang up but she was still going on
it's does affect you for a few hours

[rosskesava]

When someone starts getting a bit narked when quoting a price, start twitching and watch how they immediately change how they are to you.

[Window Lickers]

 


I have found salivating from the left side of my mouth has a habit of slowing them down.

[elite mike]

I have found salivating from the left side of my mouth has a habit of slowing them down.
[/quote.           
Lmao

[Window Lickers]

Had another one put the phone down on me today. Working with the public is more stressful than window cleaning sometimes.


This one has a house situated on a road that runs through the middle of a wood. They're overshadowed by pine trees on 3 sides. The winter just gone one blew over and took her garage out and part of the house roof.

For the first year I was cleaning this place she'd have us out after every visit to get an issue rectified. She has velux windows which is just asking for trouble considering the location of the house - under those bloomin trees. We offer a cleaning service which I like to think is worth having. But people can abuse your willingness and take the pi$$; which is the case with woman IMO.

Trouble is she's a perfectionist. She admitted on one occasion I went to sort out a failing she'd spotted that perhaps she expects too much. Her husband said the same on another occasion.

About 4 visits ago begrudgingly I agreed to do the downstairs trad to pacify her. Stupidly I didnt suggest a price rise was called for in that case despite it taking longer.

Anyway, this time she bells me up, problem with the velux windows - again! I let her have her say and reminded her of one of the conversations we'd had a good few months back where she had agreed that the trees werent likely to be beneficial so far as her windows were concerned. Alos that cleaning velux windows was quite often difficult in that you couldnt always see how well they'd come up and also because they were at an angle it was harder to get a decent amount of pressure on them compared to ground floor or first floor windows.

She was angling for me to come over and sort them out and said thats what needed to be done. Unfortunately it seems for her my lack of offering to go back wasn't what she wanted to hear. She eventually came up with "I'll tell you what, I'll pay for this time but call it a day after that" and down went the blower    

She is the sort who is never happy. Ever. All businesses with her probably get the same treatment. She's saved me a whole load of hassle - thats for sure.

Good riddance.  

[Tom White]

Alos that cleaning velux windows was quite often difficult in that you couldnt always see how well they'd come up and also because they were at an angle it was harder to get a decent amount of pressure on them compared to ground floor or first floor windows.

A phrase I like to use with a customer with reference to awkward windows is 'best effort', as in "Those windows would be impossible to do from a ladder, and even with my system they will be difficult, but I'll give them a 'best effort' and whatever the result, it'll be better than them never being cleaned."

I try to manage their expectations and if they do come up nice, then I've exceeded them.

[JackieW]

When someone starts getting a bit narked when quoting a price, start twitching and watch how they immediately change how they are to you.

 

[LT carpet cleaning]

I'd of chinned the old bitch !  

You know JD I am starting to think a person having small feet can
make them extremely aggressive

I'm like a little terrier when a customer annoys me Gary!
If the customer is a 6 footer with tattoo's however I tend to put my tail between my legs!  

Why is someone with a tattoo scary? They really aren't. It just confirms their mentally deficient. I assume Tosh has tattoos.

[J.D]

That Hummer lad is being a right wee rascal I fear! 

[Hilton]

He then moved his hand onto my pole and asked "Is that better?"

 
And was it ??

[C o z y]

He then moved his hand onto my pole and asked "Is that better?"

 
And was it ??

   ooer missus. You don't want Bateman puttin his hand on ya pole. 

[Window Lickers]

They don't call you Cosy the banana peeler for nothing.

[Susan Dean (1stclean)]

hubby as a good way of dealing with these people

he shouts at the top of his voice sorry , sorry, sorry  until they shut up then shouts" I think your mistakeing me for someone that gives a f==k "

works very well 

[sean liam]

50 quid is a bit strong though mate.

[8weekly]

50 quid is a bit strong though mate.

Yeah. It's people like him that give us windies a bad name running about in our Ferraris and Fortnum & Mason champagne. That job wouldn't be a penny over £49.99.