[Mike Halliday]

just browsing websites looking for villas in Florida, came across this photo, at least i know the carpets will be clean

[stuart_clark]

Pity they couldn't set the nap before leaving ! Thought everyone did !

[Simon Gerrard]

Looks awful, two minutes work to reset the pile and it would look great

Simon

[gwrightson]

Well.  I never set the nap, groom the carpet , and I would like to bet the vast majority of c/c don't either.

 but I do move the furniture , not so sure it has in this pic.

Geoff

[from edge2edge]

I leave what i call the sargents stripes so letting agents can see its done(some aint too bright)........................Alan

[Carpet Dawg]

not a wise move to leave them if they are wool / wool mixes.

[Simon Gerrard]

If the carpet didn't look like that when you arrived, why should it look like the above when leaving?

Simon

[Carpet Dawg]

To be honest, I quite like the look of the wand marks and I've never met a customer that says they don't like them. Some don't want me to groom them out as they prefer it.

If they where ALL easy to vac out then i'd leave 100% of them.

[gwrightson]

If the carpet didn't look like that when you arrived, why should it look like the above when leaving?

Simon

Because, as said by many of my customers they like them, if they are happy ,I am happy

I would love to know exactly how many c/c (if they are been honest )  actually groom the carpets?

Geoff

[Simon Gerrard]

I brush every carpet with a Tampico brush

http://www.restormate.co.uk/epages/15094.sf/en_GB/?ObjectPath=/Shops/15094/Products/3302
Customers seem to like the attention to detail.

Simon

[stuart_clark]

I always set the pile with a groom, it only takes a few seconds, ive lost count hoh many customers have said said that my competitors dont and one reason they wont be using them again


stuart

[wayne zabel]

I always point out the wand marks at the end of the job when discussing the finished outcome.I always tell them that I can groom them out or leave them in,the majority say leave them in.

[john martin]

seems quite a few on the US forums take pride in that look  . I cant think of anything worse , although i do tend to groom to the bright side . Perhaps equally as bad is those plastic carpet rakes leaving lines .

[stuart_clark]

I've seen carpets permanently damaged by those thin needle rakes which are realy intended for agitation and not setting the pile,

[gwrightson]

I always set the pile with a groom, it only takes a few seconds, ive lost count hoh many customers have said said that my competitors dont and one reason they wont be using them again


stuart

Stuart,
Really  , so you did keep count of how many customers told you they prefer it    but you lost count, ok perhaps if you really need to keep count jot it down

The quote that puzzles me is" ive lost count hoh many customers have said said that my competitors dont and one reason they wont be using them again"   your having a giraffe, so what you are saying is they use you because you groom the carpet.   what I don't understand they already are not using them again, they have you to do the job, unless of course every custy around knows that its a fatal mistake not to groom the carpet and you of course have gone into great detail with them to explain that you do  

Geoff

[DB]

I always thought that customers wanted a cleaned carpet to 'look like new'.... wand marks left in doesn't achieve the appearance of any new carpet I have ever purchased...if it did the carpet would go back as faulty

[gwrightson]

I always thought that customers wanted a cleaned carpet to 'look like new'.... wand marks left in doesn't achieve the appearance of any new carpet I have ever purchased...if it did the carpet would go back as faulty

Well I never new that !!!

Yes a custy expects a carpet to be cleaned , " look like new"   I don't think so , unless of course you are one of the carpet advertising   " looks like new again "  which I doubt any c/c on here can do .
If you can, then please let me come and spend a day with you and show me how.

Geoff

[DB]

I am pretty sure that you already know Geoff...

[wayne zabel]

Surely as soon as you have driven off the drive the customer will be walking on the carpet and the marks will disappear very quickly.

[Simon Gerrard]

Not necessarily. I've seen them set into carpets permanently. Don't forget, often it is little things like this that put people off using you again, but don't say anything to you.

Simon