[Mike #1]

Cleaner Planner works differently to Aworka, if it didn't there would be no point in it existing.

In CP you don't mark jobs as done directly from the planner. You use the planner (and other tools) to decide what work needs doing and add it to a worksheet. That's where you mark jobs as done, missed, paid etc.

(Mike - just to give the full picture here, I think it's only fair to add that I did explain all this in the step by step tutorial I emailed to you and offered my personal assistance via phone and email)

For some this will be a better way of working, for others Aworka will be a better fit.

However, as with any new software you need to invest some time upfront (manual or no manual) to get your head round it and trial it for a few weeks to decide if it's for you.

As I mentioned, I'm prioritising feature development and helping users personally for now over producing a manual which will be out of date in a few months (most people email or call me if they're stuck anyway )

With respect Rob I fully appreciate your point and i am not knocking you or CP just putting forward my experience , I dont use worksheets and i am not the brightest of people and like things to work for me quite easily .

I have a busy work and home life and like a lot of people and like other people the simplicity of Aworka is very easy to get your head around and crack on with , Which has great appeal to me and i fully appreciate that with CP and all its different  features their is more to learn in order to get to grips with the program .

Although i may have missed it i am pretty sure i never received a step by step tutorial and yes you did offer assistance but i am not one to be spending time on the phone to go through a lot stuff ,

 From my point of view Aworka works so well for me that i was not prepared to invest the time on an evening to work through new software when i have pretty hectic home life , Which is purely a personal thing for me and maybe other lads who are sole traders or employers may well be off the same view .

Best Regards Mike

[Mike #1]

Some people love Iphone's some folk love Android i think it is simply one off those things . Regards Mike

[Rob @ Cleaner Planner]

Cheers Mike - don't worry, no hard feelings or anything, I thrive on feedback  

Good analogy iPhone vs Android but as you know it can take a while to get used to a new phone! You may end up loving or hating it but you won't know till you've persevered with it for a while.

Just a closing thought! To be honest I agree you're probably in the right place for now (and this is supposed to be an Aworka thread so I'll put a sock in it!) Thanks for giving CP a look and all the best for now

[tlwcs]

Loving the maturity of this thread. Had to check I was on clean it up 
Tony

[Arnold Palmer]

Rob has much to learn. What he should do is ditch %Mike and replace with two more...

[Rogue Trader]

My view is the complete opposite, i too have been a long term George user, and my business changed and with it i needed a cloud based software, i trailed aworka and couldnt make head nor tail of it , i trialled Cleaner Planner and it was straightforward , i picked it up and used it virtually straight away , this added to the fact thet CP provides all the cutting edge text and direct debit integration it was an easy choice. Its seems to me that there is 3 software choices for your business to use at the moment. George is Bronze , works well as an offline database. Aworka is silver, works well as an online database (though many have reported it can be very slow at times with no cutting edge advancements). Cleaner Planner is Gold , stand out from the pack dynamic, intelligent and always improving. For me the choice is simple i wanted the best for my business so Cleaner Planner was clearly the choice to make.

[ben M]

Loving the maturity of this thread. Had to check I was on clean it up 
Tony

+1 I would try Cleaner planner because apparently it is a great software and very important to me, Rob know how to talk to people.

[dave0123]

The problem I have with Aworka is clicking on the + button and adding a job for the day only to find the original date due stays on the planner which makes me think I forgot to do the job. The search function is not as sharp as George and the mobile version leaves a lot to be desired if I'm totally honest. Quite tempted to go back to George.

I agree on this - this is a silly stupid problem that should not exist.. most cleaners work behind schedule specially in winter and when you use the mobile app (aworka) and you do jobs late it still shows jobs on the main planner when they where supposed to be done.. so when you log  and look you think the job hasn't been done and it all gets very confusing in the end!!

At least make it change colour if you can't make the job remove itself from when it was supposed to be done from there! it makes your planner a complete mess and its the only reason i wont use the mobile app anymore

[PoleKing]

With the text function in Cleaner Planner-is it possible to make the text 1) look as if it's come from your phone? 2) use inclusive texts on your contract? 3) text to a landline?

[p1w1]

With the text function in Cleaner Planner-is it possible to make the text 1) look as if it's come from your phone? 2) use inclusive texts on your contract? 3) text to a landline?

1, not sure what you mean, but you get a certain amount of characters to give your text a title eg mine says impact (as i'm called impact cleaning)
2, No, the texting service is provided by a third party (text local) about 4.9p per text
3, yes you can

also cleaner planner lets you set the date and time that the text gets sent, so say you were away for a few days and people needed texting for your staff etc you could pre organise in cleaner planner for people to be texted whenever you wanted, you can also of course have them sent immediately.

paul

[Mike #1]

Rob has much to learn. What he should do is ditch %Mike and replace with two more...

 

[Rob @ Cleaner Planner]

Thanks Paul - couldn't have answered the SMS questions better myself! Poleking let me know if you have any further Q's on this.

The problem I have with Aworka is clicking on the + button and adding a job for the day only to find the original date due stays on the planner which makes me think I forgot to do the job. The search function is not as sharp as George and the mobile version leaves a lot to be desired if I'm totally honest. Quite tempted to go back to George.

I agree on this - this is a silly stupid problem that should not exist.. most cleaners work behind schedule specially in winter and when you use the mobile app (aworka) and you do jobs late it still shows jobs on the main planner when they where supposed to be done.. so when you log  and look you think the job hasn't been done and it all gets very confusing in the end!!

At least make it change colour if you can't make the job remove itself from when it was supposed to be done from there! it makes your planner a complete mess and its the only reason i wont use the mobile app anymore

Bang on Dave, that's what I've found, most window cleaners I've spoken to (sole trader and multi) work behind schedule because they're constantly adding jobs to their rounds, dealing with weather and staff issues etc.

CP accommodates this by giving you the option to treat the due date as an indication of when the work should be done by (i.e. it's priority) rather than the specific day on which you're going to do the work (which most people don't know in advance).

That means you can keep things flexible. You can go to the Jobs tab, pull up a list of jobs in due date order and simply add the first £300 worth to a worksheet. Churn and burn

You don't need to keep bumping the due dates around on the planner (hence why drag and drop is less necessary), they will update automatically (e.g. due date +4/8 weeks) when you put them through a worksheet based on when you actually do the work.

Might be that Aworka lets you do this too?

Not to say you can't plan your workload out down to the day in CP if you want to (you can, and a few super naturally organised users do!) but I've found most window cleaners don't work like that.

[8weekly]

You don't need to move jobs on Aworka though. Looking at my planner, today I did the work scheduled for 28th July. Tomorrow I will do the work originally scheduled for 27th July as it made more sense to combine it with some jobs not due until Friday this week. It would be nice though if when I marked it complete, it was marked by today's date rather than 28th so that I knew when I actually did the job rather than when I ought to have done the job.

[supernova77]

You don't need to move jobs on Aworka though. Looking at my planner, today I did the work scheduled for 28th July. Tomorrow I will do the work originally scheduled for 27th July as it made more sense to combine it with some jobs not due until Friday this week. It would be nice though if when I marked it complete, it was marked by today's date rather than 28th so that I knew when I actually did the job rather than when I ought to have done the job.

Why don't you just drag them to the day that you want to do them?

Simple! 

[Dave Willis]

I like the drag and drop option on Aworka because I'll often juggle work about to suit my day - I might plan the first job three miles away then follow a route of work home.

[8weekly]

You don't need to move jobs on Aworka though. Looking at my planner, today I did the work scheduled for 28th July. Tomorrow I will do the work originally scheduled for 27th July as it made more sense to combine it with some jobs not due until Friday this week. It would be nice though if when I marked it complete, it was marked by today's date rather than 28th so that I knew when I actually did the job rather than when I ought to have done the job.

Why don't you just drag them to the day that you want to do them?

Simple! 

Because if they are 8 weekly & I am a week late this month, I would deny myself the potential to catch up as the job will have moved a week or two weeks forward.

[Window Lickers]

No you wont. The planner will still tell you that you're behind if you ARE behind regardless. You therefore know you can do extra until you have caught up.

[8weekly]

No you wont. The planner will still tell you that you're behind if you ARE behind regardless. You therefore know you can do extra until you have caught up.

I see what you mean, but as the round develops, you move jobs and they then show as early/late when they aren't. If when I did the job and marked it as done it just marked that date somewhere, I would find that helpful when I get the odd "when did you do them?" question and I can't be precise.

[MNWC]

I was  a George user with the mobile option of a pda......Couldnt fault it. I uploaded a weeks worth of jobs at a time at the weekend onto the pda. Then when each job was done just ticked it off on the pda, on friday did a sync and the jobs a good un, all the ticked off jobs were were uploaded on to the laptop and a new weekly batch of jobs were downloaded onto the pda with the not done jobs on top of the list so they were done first.

This is my point, ive been using aworka now for about 4 months as my business changed but say if you have scheduled 15 jobs in for that day and for what ever reason you do only 10 it doesnt automatically carry the overdue jobs onto the next day.

Its only a little moan but if this was fixed it would be perfect for me.......

[Window Lickers]

No you wont. The planner will still tell you that you're behind if you ARE behind regardless. You therefore know you can do extra until you have caught up.

I see what you mean, but as the round develops, you move jobs and they then show as early/late when they aren't. If when I did the job and marked it as done it just marked that date somewhere, I would find that helpful when I get the odd "when did you do them?" question and I can't be precise.

That depends on what your settings you are using on The Planner.