Was doing a bungalow today. It was inlaws and was his birthday. Thought I would give his house a good going over.Save me talking for hours lol. I was cleaning his fascia and nocked the gutter bracket with brush head. It snapped so easy. This is one to watch out for in the future for me
all ways try and turn bad things into good things when cheap small things happen
if you can clue without customer seeing then thats the way to go
if you cant then ,explain that the sun as made the clamp weak and that its the suns fault , however because your a pro window cleaner your going to replace the clamp and check the others free of charge to make sure everything is safe
as you couldn't live yourself if the guttering came down and hurt anybody due to the suns rays !
2 pounds later and 10mins of your time you will have that customer for life ! they will think your great ! areal nice bloke that didn't change for sorting there problem out
