[tonyoliver]

yesterday phone rang 6 .00 in morning  still a little sleepy but I  didn't moan. wife went mad as she thought someone had died.
the house is 15 miles from home arranged to give quote a 9.15 that morning as was told the job was massive and could I do it urgently   will take all day  as it was a new job I went  round to do quote turned out to be a new build 2 bed end of terraced  house .
 gave quote £10.00 a little haggling  well a lot of haggling she got the price down to £9.75
quote accepted............ can you  do it now............should have walked away but no silly me got the kit out and cleaned and cleaned......... as i put the gear away  custy came out could you do .......  can you wash the frames, as I put the gear away again  can you do the doors the gutters in and out  I will payings extra  will pay  all quotings for job£10.00 all job
by now mad as hell

then the moans started gear out went over  the windows again knocked  she said her mother wasn't happy with the
standard could I do them again   washed windows again

 knocked the door again

she came out and said mum isn't happy with work
I said can she show me wheres the problem I said.

oh no she said  not here she is on the phone not here
  on the phone where  I said

in india


I give up

[Tom White]

cool story bro'.

[rosskesava]

Blimey. Classic. That's a real gem.

 

[G Griffin]

Bobby P would have liked this story.

[dannymack]

Ring up 6 in the morning bloodyhell I'd of told her where to go. A small house she said it was a big job would of walked away straight way and rang her at 430 every morning cheeky woman 👳😁

[AuRavelling79]

yesterday phone rang 6 .00 in morning  still a little sleepy but I  didn't moan. wife went mad as she thought someone had died.
the house is 15 miles from home arranged to give quote a 9.15 that morning as was told the job was massive and could I do it urgently   will take all day  as it was a new job I went  round to do quote turned out to be a new build 2 bed end of terraced  house .
 gave quote £10.00 a little haggling  well a lot of haggling she got the price down to £9.75
quote accepted............ can you  do it now............should have walked away but no silly me got the kit out and cleaned and cleaned......... as i put the gear away  custy came out could you do .......  can you wash the frames, as I put the gear away again  can you do the doors the gutters in and out  I will payings extra  will pay  all quotings for job£10.00 all job
by now mad as hell

then the moans started gear out went over  the windows again knocked  she said her mother wasn't happy with the
standard could I do them again   washed windows again

 knocked the door again

she came out and said mum isn't happy with work
I said can she show me wheres the problem I said.

oh no she said  not here she is on the phone not here
  on the phone where  I said

in india


I give up

Are you mad? 

[bobplum]

great story......but lets be honest this is all about organization, time management  and all those nice words that successful business people mention.
I dont know what stage your at in growing but 15 miles away?......no thanks
Got to be done to day.......no thanks
6.00 in the morning............no thanks
i could go on but i wont.
I think you need to look at implementing some rules or disciplines into your business.

15 miles away...send a picture please and we will look at it, at least that way you know if its worth the trip.

im not having a go but sometimes turning down work is better than grabbing everything

[8weekly]

Hard to decide whether the op or the customer is the biggest nutter. 

[Smart Carpet]

Hard to decide whether the op or the customer is the biggest nutter. 

+1

[Simon Mess]

Hard to decide whether the op or the customer is the biggest nutter. 

+1

+1, also, and maybe i am not reading it right, but you don't the frames anyway?. I know i do, its so easy do do them with wfp, pointless not to.

[Paul Coleman]

yesterday phone rang 6 .00 in morning  still a little sleepy but I  didn't moan. wife went mad as she thought someone had died.
the house is 15 miles from home arranged to give quote a 9.15 that morning as was told the job was massive and could I do it urgently   will take all day  as it was a new job I went  round to do quote turned out to be a new build 2 bed end of terraced  house .
.........

If I had just about managed to tolerate the 6 am call, this is the point where I would have stopped.
To be so bad mannered as to phone at 6 am is bad enough but to lie about the job size just to get me there is intolerable.  If I had got as far as quoting, I would probably have said £200.  It's more likely that I would have said "no thanks" and driven away in disgust.

[Pete Thompson]

in india

And it all becomes clear.

You have to remember that in some cultures, getting the servant worker to do more work for no extra money is not considered rude or taking the mick (as it is here), it is considered getting a good deal.

As is haggling over the price.

Either you just have to keep that in mind when pricing for certain groups, ie add 20% to the price you'd normally charge (in the full knowledge that they won't be happy unless they've haggled a discount and got some extra work for free)

Or just take a view that they're more trouble than they're worth and just avoid them.

[H20cleaning]

This is why i always price higher when other nationalities ask for a quote.
My reasons- usually they turn out to be a one off instead of monthly.
They have you cleaning anything extra they can find.
They usually text back saying "not today... On nearly every month"

This is just from past experience, not some kind of racist comment like i was once accused of   
I also need to say that i do have a indian family (one doctor) and they are one of the better customers i have!Always pay on time and leave the gate open.
I did price high but they are happy to pay for the service they recieve.

[Positivity]

Looks like you could have got caught for Eid.
We live in a predominantly Asian area and we get it every year!!!!
I got a call Saturday afternoon told her we'd take a look next time we were in the area (holding tactic sorts out the one off Eid cleans! Can almost guarantee when we turn up a week later they'll say don't bother.)
Got a text from her Sunday afternoon with just this single character - ?
Needless to say with an attitude like that I wont be responding this Eid or ever!!!!!
P.

[EVERCLEAN]

lol......the thing people do for a tenner

[koopmaster]

I ALWAYS turn my phone off at around 6 or 7 and turn it back on at 9.  If you want me to clean your windows call me during the day or leave a message

I am very busy so I will get there on the day (if your lucky)
 and as for the TIME... sorry dont give a time anymore (see first sentence)
also if its URGENT then its EXPENSIVE... 

and the custies still try to get on the books... must be doing something right...

[tonyoliver]

stupid is as stupid does
 but I thought it was on for an all day job so I rescheduled all my work .... the early call was a bit stiff but why o why call me to travel all that way for 5 windows
its easy to forget your min charge and procedures ect your right should have walked but  I guessed I would be on task for 5 mins at the most windows frames were done but these people will find fault with anything and messing the worker has no issue for them and yes I was paid in 50 pence pieces one at a time in slow motion and yes she did try  to short change me never again till the next time.
 please don't ask me to tell the chicken shop  story or the  14 people watcher story or I will seem like a racist nutter
or the dog story or I will seem like I get messed around all day only part of it

[Steven Biggs]

Tony have you just got into window cleaning this week.

[tonyoliver]

yes is this normal

[Steven Biggs]

Now I know this is a wind up . you had us all with this tall tale .i will try make up one tomorrow