[Shaun_Ashmore]

Ha ha no problem Steve I don't take offence easily ever since I've been married.

I was trying to get a bit of discussion going to see what I had missed obviously you and others had given up your day and hard earned to go there but I was again trying to debate HP strategies so others could see the value and could then understand that there's more to carpet cleaning than cleaning a carpet as we aren't just carpet cleaners we should be striving to be businessmen and women.

So please give us some general idea of what it was about we can't ask for the nuggets just the day as a whole with its direction.

Shaun

[Mike Halliday]

Shaun it's hard to give specific nuggets as you will say....."yes I know that" because like I said he did'nt really say anything new.

You also need to remember he is big on turning your business into a 'turn key' business that allows you to run your company without your direct involvement, so a lot of his teaching are aimed at this goal.

Remember ......

He lives in Florida,.....his business is in Texas

it's like us having a full time 10 van company earning £2000.000 but it's in Yorkshire and We live in a villa in the south of Spain. He walks every day on the beach outside his home knowing every week money is going into his bank account without him lifting a finger.

I'm writing this sat on my patio outside my hotel room in Tunisia, how great would it be if tomorrow as I laze by the pool I earn £2000?

...................

To mention some random points.... he spoke about identifying what one of 4 types of people your staff are and how to fit them into the correct role within your company and how to correctly motivate them.


.".......... Just searched online and found Howard's blog, if you read the topics on the first  4 pages you will see some of  the subjects he spoke about

 http://howardpartridgeblog.com

It's easy to say the message he gives is the basis of every successful company and we all know it, but not many of us are running a truly successful company

[Ian Gourlay]

I second everything Mike has said.

There were about 30 of us lucky enough to hear HP speak - there should of been hundreds !!

Unfortunately the majority of our trade seems more concerned with who uses what machine and how much their "competition" charges 

although i was not in a position to go I did look  and the way i read it , it was a sell out. Was it just for Carpet Cleaners or any business?

[Shaun_Ashmore]

That should keep me busy, thanks mike.

I'm dead jealous I didn't go I'll have to move my sons birthday next time.

Shaun

[Carpet Dawg]

thanks for all the input Mike.

But I wonder how much of his revenue comes from all the seminars/books/courses etc. Not saying he's not got a successful carpet cleaning company, just that there's more money selling motivation and info than cleaning carpets.

There's a blog that I follow of a web entrepreneur that every month shows us his income break down for the month.
His 3 websites generate around $2500 total a month. The blog I follow that has tips, articles, tips on how he builds his sites and how he gets traffic to them etc turnovers $60,000+ a month.

[Craigp]

I wonder if Howard Partridge could run his operation in Yorkshire, not quite Texas is it.

[Carpet Dawg]

yeah, a much bigger population for a start. And am I right in saying that Americans probably get there carpets cleaned more often and probably happier paying a higher price?

Before I joined this forum, I used to go the american forums quite a bit and I remember people mentioning prices and $100, $200 etc a room was the norm.

[Steve Barnett (Carpet Care Plus)]

Forget Joe Polish, even he doesn't market his message anymore (he leaves that to Joel Cohen), he's too busy with his 25k mastermind group.

I'm not easily impressed but I was impressed by Howard. He's been there and is still doing it.

Yes he now concentrates on his Phenomenal Products business, but his highly successful carpet cleaning business allows him to do this. He is also in partnership with the Zig Ziglar corporation (look it up if you haven't heard of him).

It's not possible to tell you what I learnt in two days in a post on a forum.

Buy his book for a tenner, buy his home study course for 400 bucks, sign up to his inner circle for five grand a year - but none of this will be as good as seeing him in person, he's very inspiring and a nice guy as well.

Whether his programs would work for you is dependent on you implementing them, but if he comes back to the UK anytime soon I would seriously recommend that you buy a ticket. I spent two days out of my business and about £300 on tickets, hotel, food, drink and fuel - it was worth every penny and then some and not forgetting the networking in the bar in the evening.

[Mike Halliday]

thanks for all the input Mike.

But I wonder how much of his revenue comes from all the seminars/books/courses etc. Not saying he's not got a successful carpet cleaning company

The $3million quoted is the amount his carpet cleaning company makes not including his marketing company.

[Shaun_Ashmore]

Inspiration makes you feel you can do it, if I had to pick holes (don't forget I haven,t had the benefit of going to see HP's seminar) Texas to Arizona is an awful long stretch of road it could be like me covering from where I live to say Portsmouth that's a big service area. Ok he will have techs in other towns along the way but again picking holes, in it people in this country love to buy their services local, you can however appear to be local but it's not the same when you're needed on an urgent call for a good customer. Again picking holes Americans aren't too bothered about local they buy service expecting people to come from where ever as a nation they don't mind migrating (look at their football teams that just pack up and move towns) I am however wanting to be provide unequivocally wrong.

The systemisation is also fascinating but I can get my head around that.

Shaun

[Steve Barnett (Carpet Care Plus)]

It's all relative Shaun.
The USA is 40 times the size of the UK but only 5 times the population.
Unfortunately in this country our default setting seems to be "yeah but" whereas in the states it's "let's do it"

[Shaun_Ashmore]

I'd agree with you last statement it's a big negative at this side of the pond.

Shaun

[Simon Gerrard]

It's all very well you boys getting all Star struck, but what you have to realise is that the British market is totally different to the US market, in that carpet cleaning is huge in the US and has been even before I first went to look at cc'ing in Los Angeles in the 80's. Even then there were national coast-to-coast TV adverts by companies like Sears and others. 3 million might impress us but that's nothing because the market is so highly developed with a far higher percentage of the population not only having their carpets cleaned, but having them cleaned on a regular basis. Back in the 80's I visited companies in LA, San Jose and Phoenix that even in those days had a fleet of 10 tm's with an average job ticket of $100 (work  that out with inflation in todays prices) because they clean the whole house and the suite and not just the one carpet jobs we do.
I have attended some similar courses with American salesmen but found that their techniques don't apply as readily as you might hope in the UK because they are designed for completely different markets and cultures and British people want to buy, whereas Americans are prepared to be sold to but Brits hate that.
It is true that you can pick up some great tips and ideas from these guy's and then use them in your own business after you have adapted them to British culture. Also very motivational to hear these people speak and that alone can be worth the ticket price.

Simon

[Hilton]

I think that is a lot of the issue, people get fired after these events as can be clearly seen in the posts which isn't a bad thing.

As the days weeks and months past these emotions and initial enthusiasm settles down and in reality not a lot gets done.

They will always show you the examples of people who have immediately implemented some of the initiatives and gone on have super success, if they didn't they would not have anything to sell but in the main, most people just wait for the next 'big event' attend it again and so it goes on.

I agree that a lot if the stuff is 'Americanised' and does not cross the Atlantic comfortably one of those is the scripts which do not sit well with us Brits as they come across and are completely false and most prospects can see right through it and just do not like the American way of meet and greet, but I believe there is also a lot we can take out of it and adapt to British emotions.

We use a kind of script that those in the office 'loosely' follow that is British and works well for our customers, there are certain things in there that are a must that has to be followed but the rest is what the operator is comfortable with and this comes across in the conversation very well.

Our number one big no no, is they must never,ever under any circumstances argue with a customer on the phone no matter how frustrating or angry they or us might get/feel. You would be amazed how this very simple discipline once 'mastered' works. I know the American guru's will also mention this and no doubt Mr Partridge does but implementing this is very difficult if you are naturally a confrontational sort and defencive of your abilities and your work because you have to drop this attitude but once done it travels with you both in and out of work and improves your relationships again both in and out of work.

Once you remove anger and frustration from your daily life its amazing how much you can accomplish and even how much your health can improve.

  Just one of 'my' little nuggets some of you might want to trial.

[Mike Halliday]

I wonder if Howard Partridge could run his operation in Yorkshire, not quite Texas is it.

More millionaires in Yorkshire per % off population than in Texas

A person is on average in Harrogate wealthier than in London.

[Shaun_Ashmore]

Don't think the millionaires are in south yorks

It's all poor here!

Shaun

[Paul Clapham]

Its $3 million turnover, not profit! I had a chat on FB with HP a few months ago and he confirmed that to me.

He has a lot of staff and overheads within his CC company, did he show you  his profit and loss accounts !! I bet he did not!   

[Ian Gourlay]

Well at leat he took time to chat to you

[Carpet Dawg]

yeah and its  only £1,765,380 and 93 pence! 

[Ian Gourlay]

Its $3 million turnover, not profit! I had a chat on FB with HP a few months ago and he confirmed that to me.

He has a lot of staff and overheads within his CC company, did he show you  his profit and loss accounts !! I bet he did not!   

Been thinking about the $3 million dollar turnover. Years ago 2002 there was a guy on Cleantalk call Mark Betts he was very interested in Marketing and had learnt a lot of Mike Halliday so I wrote to mark and he very kindly sent me some stuff I swapped some stuff I got from robert Saunders which was naughty of me   anyway Mark said have you heard of howard Partridge with a link to his web site. I think we got a bit of stuff out of him but I am convinced it was a $3million Turnover business then with all the vans in the photo so buy now it should be $6 million dollars.  But with the pound dollar rate currently at our advantage if my maths are right it all looks good value forn money   i wonder if you would get hit for VAT on down loadable version  if not fantastic value.