[elliott cleaning]

.......Apart from chemical which is very insignificant all your other expenses should stay the same (within reason) doesn't matter what level of turnover you have.

Diesel maybe? but then you say your only doing 2 - 3 jobs a day  

Carpet Dwag - you are confusing overheads (I.e. Indirect costs) with direct costs the likes of chemicals etc.

Now you might well run your business from the draining board of your kitchen sink ( and I have no criticism of that)  - but once you start to realistically account for the likes of rent, rates, utilities, depreciation, insurance, accounting  etc, etc you will soon see where your overheads mount up

[Carpet Dawg]

I think you have a very good accountant   or your calculator is broken.

Sorry but if your doing 2 jobs a day, 5 days a week (sometimes), do you really need premises?

rent, rates, utilities, depreciation, insurance, accounting (will go up if your vat reg but not a crazy amount). Again these should all really stay about the same regardless of turnover or how busy you are.

Shaun, your expenses about the same as that?

I must be doing it wrong  

[francis]

Well I guess we all run our businesses in different ways to suit our personal taxation requirements.  Maybe my accountant is worth his fees

[Carpet Dawg]

Well I guess we all run our businesses in different ways to suit our personal taxation requirements.  Maybe my accountant is worth his fees

that's nice to know  pal  

[ian harper]

Mike

well said

Still no one out of the over 75% going to let on how they do it?

[COLIN BRIGHT]

100%
But I only do 1 job a week

[derek west]

Mike

well said

Still no one out of the over 75% going to let on how they do it?

if you aim for the low end of the market you'll never retain 75% of your customers, cos there is always someone cheaper and thats why they use you. however if you service high end clients and do an amazing job then they have no need to look else where and this is how you retain your client base with regular newsletters and reminders you can't fail to get them using you time after time.

make sense?

[Shaun_Ashmore]

I'm at the 50-75% infact this week it's been more of the 75% new customers are quiet ATM

Shaun

[from edge2edge]

Gotta agree with Derek re high end customers as they appreciate your efforts more when money isnt the issue(and yes they pay more so why not court them it makes sense really)................Alan

[elliott cleaning]

Derek - thank you for stating the obvious.  I was to reluctant to imply that those who can't attain a three quarter repeat rate are just pitching at the wrong - dare I say it - low end - of the market and not just for repeats but also for price. So if you work that market - no the repeat and referral rate is much lower and you won't attain six figure turnover

[Shaun_Ashmore]

Believe it or not (ha ha) price can dictate how much the customer will value you, the more you are valued the more that you have the chance of repeat and referrals.

Shaun

[ian harper]

I would love to see some data on ROI on big turnover. as big turnover does not equal high profit? as low price does not equal low profit

[Shaun_Ashmore]

No but you have to have consistent high volume, if you get high volume because it's been built up over years with a higher price then you get a super charged income although you need patience and consistency.

Shaun