[pdale]

Paul do you cover somerset

Yes I can do, depending upon whereabouts. Feel free to send me an email on my advert.

[pdale]

Ian I would say half.im not upset ian with paul.the person that
Started the thread needs to know you will only end up
With half what a door says,that maybe 3-6 months down the
Line but it will happen.

I've said everything I need to say reference the canvassing I did for Colin, can't really add much more.

The only thing I really can add is that you said that you used a canvasser before me and lost more than half the work, you did say that you couldn't be sure as to whether it was down to the canvasser or poor jobs by your employee who you were slating to me.

You really need to phone your customers up to see why some have cancelled before you start publicly slating the canvasser.

[pdale]

That's your opinion. Not fact. My new round is worth £700 more than when Paul left me. That's due to people walking up. Customers telling potential customers etc etc

That's great, I think the structure that you use is one of the best I've seen ... 'welcome packs' showing what else you do, talking to each and every customer personally to introduce yourself, it all goes a long way for retention.

It was a pleasure working for you.

[Mick Kent]

Its nearly always the cleaner that makes canvassed work sound rubbish as long as done in a half decent area by not doing a good job, 9 out of 10 customers as long as cleaned to a good standard will happily pay for the service and stay a customer, i cant see how the hell its the canvassers fault if the customer isnt happy or doesnt pay???.
Pdale seems to nice, id do my nut if i canvassed for you and that amount dropped out and you blamed me for it!!!. I read between the lines and sounds like you are blaming canvassing for your poor effort at keeping the customers happy?? Maybe im wrong but its not a normal situation having that many drop out especialy at pdales low prices he gets customers for. unless you gave the goahead to do a rough councel estate or housing assosiation areas then i cant see how paul is at fault?.

[SB Cleaning]

As Mick.pointed out above I think the areas canvassed make a BIG difference with regards to customer retention...paul has canvassed for me a couple of times and I've noticed some estates I've definately kept hold of more custys than others.....

[Clever Forum Name]

That's your opinion. Not fact. My new round is worth £700 more than when Paul left me. That's due to people walking up. Customers telling potential customers etc etc

That's great, I think the structure that you use is one of the best I've seen ... 'welcome packs' showing what else you do, talking to each and every customer personally to introduce yourself, it all goes a long way for retention.

It was a pleasure working for you.

Like I originally said on our first meeting. I wouldn't even let my dad clean them. I got ZERO complaints and get calls weekly.

The only issue is the amount of work we have take off other cleaners. One local chap wants a meeting next week as I have taken lots of his work and he has asked for my help. And I will help him. Don't want no window cleaning wars thank you very much lol

[pdale]

That local trad guy who you showed my sheet to, where it said he was crap? lol

[Clever Forum Name]

Yep on the AMAZING £50 each estate. Where you last knocked.......

On the two cleans I have done we have picked up 35
Houses. One day I had me,dad and Simon cleaning on it and he turned up and came over. Thought otttt oooo.

But nah he wants help bless him lol

[pdale]

Lol, there were loads unhappy with him. I'd edit your post and remove the name of the estate if I were you 

[Clever Forum Name]

Haha done

[Crystal-clear]

Guys 50% of customers turn out to be a good investment I'm talking after the first 6 months
It all varies is area dependant too, listen if the window cleaner is average and works to a reasonable standard its always the customer who
Causes canvasser vs cleaner wars have listed a few points
Just remember keeping customers is a luck thing you can do everything right and still loose them.

1) customers will ALWAYS say bad job in order not to say the truth whch was "thanks for the one off call you in a year" Paul owned a round before and I'm
Sure he knows that is a very popular thing to say.

2) the canvasser isn't at fualt what people need to understand is its the customer ... Canvasser tells them how you opperate they don't care all they see is a friendly chap knocking on there door offering to clean his filthy windows that the mrs has badgered him to get sorted for the last year, customer will always agree and nod the customer will be amazed how easy it is and only £15 for his £400k house , now cleaner comes back with a few rules ie pls open gate, pay online , we collect customer thinks hang on this isn't as easy as last
Time I don't really want to open my gate, I want to
Be in and as my windows don't really need a clean I don't think ill
Go out of my way "leave it pls" = angry window cleaner


3)seriously guys the other problem is these people ain't just sitting at home waiting to pay us £150+ per year for 12 or 6 cleans on a basis that suites us they will make you belive that in order to extract what they want , beware of the ones who NOD , aggree ,make you a
Cup of tea and walk on water for you on the first cleans those r the ones who will cancel first