[heath verrall]

Cleaned windows the other day for one of my  customer after 8 months,she only phones when she wants them done.

conservatory roof, all windows, sky lights on the garage too.
(six bedroom house)
my price was £45


May 10 at 12:56 PM


Thanks Heath for coming on Friday despite the weather forecast and doing a good job as always.

David will pay the bill on line as he now has this set up. Before he does please can you check the total as it was £35 last time in late September and the increase seems on the high side.

Regards

kate

Sent from my iPad
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My Reply.....
Hi kate

if you say its £35 then it must be that,

Regards

Heath
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Her reply today.....
Hi Heath
 
Lets agree to split the difference - we are aware that costs go up.
I have today paid over to you £40 online
 
Regards
 
Kate

[PoleKing]

That really is very cheap IMO middsy.
I would've done less than half her conservatory roof for that.

Nice if her to compliment your work though.

[heath verrall]

That really is very cheap IMO middsy.
I would've done less than half her conservatory roof for that.

Nice if her to compliment your work though.

the conservatory roof was bad, so I up the price a bit

[dazmond]

ccmids how long does it take to clean the roof and all windows?

and why cant you remember how much you charged her last time?do you not use round software like george,aworka etc which would mean you could easily check her history

best wishes


dazmond

[8weekly]

That does seem outrageously cheap. Even a regular would pay double what you have charged. If you don't value your own time, a customer won't. But the biggest error in my view was to not agree the price before.

[Window Lickers]

What price had you agreed with them before you did the work?

[SeanK]

That's a problem you get with phone up and do them when it suits me customers.
You don't know what has changed since you last cleaned them and you don't want to leave
without cleaning them and waste a journey.
You should have explained that it took longer because of the conservatory roof and that was
why it cost more.
You need to price jobs like this slightly higher than you would normally to allow for unforeseen
circumstances.

[dannymack]

That's sounds really cheap especially if its not a regular job !!!

[Jonny 87]

To be fair your customer has been very nice about it.

If we phoned up PC world and asked how much computer was....we think they say £1000 and then when you get to the shop they say it's £1200, we would also query that.

By the sounds of her email she would actually have paid your price of £45 aswell.

[heath verrall]

I know I've been a dick, I just won't bother next time she calls, it took me around an hour and a half to do the lot.
I even did the valuxes on the garage as a favour,

[Jonny 87]

I know I've been a dick, I just won't bother next time she calls, it took me around an hour and a half to do the lot.
I even did the valuxes on the garage as a favour,

Hopefully your being sarcastic!

Just tell her the truth. You made a mistake with the price.

Tell her "I completely understand if you want to get prices from other cleaners, but for me to do it I need to charge xxxxx"

[PoleKing]

I know I've been a dick, I just won't bother next time she calls, it took me around an hour and a half to do the lot.
I even did the valuxes on the garage as a favour,

Hopefully your being sarcastic!

Just tell her the truth. You made a mistake with the price.

Tell her "I completely understand if you want to get prices from other cleaners, but for me to do it I need to charge xxxxx"

+1. You never know, she might happily pay it. Or she may not be able to find anyone else.
Do t bin her without the conversation bud.

[H20cleaning]

We all under price jobs from time to time,
But at the end of the day we dont know your situation? You might have plenty of time and are trying to grow your work load through recommendations so spend your time and do a good job.
If your happy cleaning at that price then thats all that matters, i however when pricing would of said " it will be X amount for the house and X amount for the conny, as it will take me upto 2hours" when you split items up when pricing it doesnt sound like so much of a blow to the custy.

[SeanK]

£45 for an hour and a half and its under priced.
You would wonder why students would want to get into so much debt when cleaners
can makes more money and be debt free.
 

[8weekly]

£45 for an hour and a half and its under priced.
You would wonder why students would want to get into so much debt when cleaners
can makes more money and be debt free.
 

First off he was paid £40.
Second he will have travelled to the job. So let's say 15 minutes.
So.... it's now £22.85 an hour. Out of that he has to pay fuel, his van costs (servicing, tax, insurance, maintenance etc.) Then he has to pay his equipment costs (pole, RO etc).  My total of these two last year was £3.72 an hour. Then his other overheads (ink, lighting, pcs etc.). Mine totalled 60p an hour last year.
So that's £4.32 combined an hour. It's now £16.53 an hour.
Everyone expects 4 weeks holiday pay as a minimum. That has to be another £2 an hour off. No pension rights! So now £14.53. He has no sick pay, can't work when it rains. It takes him 3 years to build a good business struggling with income and all for £14.53 an hour!!  That's being generous.

Seriously Sean, you really shouldn't be running a business if you can't "do the math". Forgive me if some of my numbers are out a little. It was rushed as I have to get back out, but you get the gist I hope.

Edit. I had already paid for my van so the cost of the van itself is not included. I paid £5k three years ago so that would have to come off too. Probably about £13.50 an hour. Madness as a self employed person! You would be much better off in a job with security, pension and sick pay.

[SeanK]

£45 for an hour and a half and its under priced.
You would wonder why students would want to get into so much debt when cleaners
can makes more money and be debt free.
 

First off he was paid £40.
Second he will have travelled to the job. So let's say 15 minutes.
So.... it's now £22.85 an hour. Out of that he has to pay fuel, his van costs (servicing, tax, insurance, maintenance etc.) Then he has to pay his equipment costs (pole, RO etc).  My total of these two last year was £3.72 an hour. Then his other overheads (ink, lighting, pcs etc.). Mine totalled 60p an hour last year.
So that's £4.32 combined an hour. It's now £16.53 an hour.
Everyone expects 4 weeks holiday pay as a minimum. That has to be another £2 an hour off. No pension rights! So now £14.53. He has no sick pay, can't work when it rains. It takes him 3 years to build a good business struggling with income and all for £14.53 an hour!!  That's being generous.

Seriously Sean, you really shouldn't be running a business if you can't "do the math". Forgive me if some of my numbers are out a little. It was rushed as I have to get back out, but you get the gist I hope.

Edit. I had already paid for my van so the cost of the van itself is not included. I paid £5k three years ago so that would have to come off too. Probably about £13.50 an hour. Madness as a self employed person! You would be much better off in a job with security, pension and sick pay.

Its not that I cant do the math it more like you cant keep control on your expenses.
Fair enough I will take the fact that travelling will have an impact but as that wasn't stated than I presumed it
was local.

[8weekly]

£45 for an hour and a half and its under priced.
You would wonder why students would want to get into so much debt when cleaners
can makes more money and be debt free.
 

First off he was paid £40.
Second he will have travelled to the job. So let's say 15 minutes.
So.... it's now £22.85 an hour. Out of that he has to pay fuel, his van costs (servicing, tax, insurance, maintenance etc.) Then he has to pay his equipment costs (pole, RO etc).  My total of these two last year was £3.72 an hour. Then his other overheads (ink, lighting, pcs etc.). Mine totalled 60p an hour last year.
So that's £4.32 combined an hour. It's now £16.53 an hour.
Everyone expects 4 weeks holiday pay as a minimum. That has to be another £2 an hour off. No pension rights! So now £14.53. He has no sick pay, can't work when it rains. It takes him 3 years to build a good business struggling with income and all for £14.53 an hour!!  That's being generous.

Seriously Sean, you really shouldn't be running a business if you can't "do the math". Forgive me if some of my numbers are out a little. It was rushed as I have to get back out, but you get the gist I hope.

Edit. I had already paid for my van so the cost of the van itself is not included. I paid £5k three years ago so that would have to come off too. Probably about £13.50 an hour. Madness as a self employed person! You would be much better off in a job with security, pension and sick pay.

Its not that I cant do the math it more like you cant keep control on your expenses.
Fair enough I will take the fact that travelling will have an impact but as that wasn't stated than I presumed it
was local.

I make sure my hourly rate is such that I don't need to worry. 

[Jonny 87]

£45 for an hour and a half and its under priced.
You would wonder why students would want to get into so much debt when cleaners
can makes more money and be debt free.
 

First off he was paid £40.
Second he will have travelled to the job. So let's say 15 minutes.
So.... it's now £22.85 an hour. Out of that he has to pay fuel, his van costs (servicing, tax, insurance, maintenance etc.) Then he has to pay his equipment costs (pole, RO etc).  My total of these two last year was £3.72 an hour. Then his other overheads (ink, lighting, pcs etc.). Mine totalled 60p an hour last year.
So that's £4.32 combined an hour. It's now £16.53 an hour.
Everyone expects 4 weeks holiday pay as a minimum. That has to be another £2 an hour off. No pension rights! So now £14.53. He has no sick pay, can't work when it rains. It takes him 3 years to build a good business struggling with income and all for £14.53 an hour!!  That's being generous.

Seriously Sean, you really shouldn't be running a business if you can't "do the math". Forgive me if some of my numbers are out a little. It was rushed as I have to get back out, but you get the gist I hope.

Edit. I had already paid for my van so the cost of the van itself is not included. I paid £5k three years ago so that would have to come off too. Probably about £13.50 an hour. Madness as a self employed person! You would be much better off in a job with security, pension and sick pay.

Cracking Post.

[heath verrall]

What is the best price for an hours work?

[PoleKing]

What is the best price for an hours work?

Depends if you're the subber or subbee.