[Marc Stock]

Stupid customer. I do her conservatory roof clean twice a year, that's it. Was due last week, but we had some 'heavy' rain and she cancelled (it wasn't heavy at all) so I re-booked her for today.

Guess what..its raining so I ring her up to see if she would like to try again next Wednesday, and she says its not raining heavy why cant you come? My reply was that you didn't want it cleaned last time as it was raining lightly, and today its proper rain and you want me to do it?

Shes like well its very inconvenient having to re-scedual again; so im like well if you hadn't of raised an issue to start with about a small amount of rain it would have been done by now. So she said, yes but if you had done it then, it would be raining today and it would have undone the cleaning you did on the day you first did it..

Im like what ?

What is she on? Stupid cow

Booked in for next Wednesday. I think ill wai for the sun to come out, cancel and say it might rain tomorrow so its not worth doing.

[SeanK]

The joys of having to deal with the public.
I wonder if all crimes were made legal for 24 hours how many customers would each of us kill.
I can think of a few I wouldn't mind emptying a machine gun into.

[8weekly]

Why rebook it? Do you need the work that badly?

[heath verrall]

How much do you charge to clean the conservatory roof sides gutter the lot?
I charge around £50 , is this too cheap?

[PoleKing]

How much do you charge to clean the conservatory roof sides gutter the lot?
I charge around £50 , is this too cheap?

As with all 'how much do you charge' threads, prices from £1 to £1,000,000 should be expected.

For me-£50 for an existing customer to do the roof.
£100 for non-customers.

[andyM]

I think that because today she didn't seem to mind it being done in the rain I would of just gone and done it.
It's an ideal job to do on a rainy day anyway, the job would of been done and dusted then.

[deeege]

How much do you charge to clean the conservatory roof sides gutter the lot?
I charge around £50 , is this too cheap?

Yes.

3 booked in for next week. £140, £120 , £180 (p shaped). The first 2 the customers said yes so quickly it made me think I could have got £20-£40 more.

[dazmond]

i cleaned a small conny roof this afternoon and by the time i got to clean it.it was bouncing down after a warm sunny dry morning doing maintenance window cleaning.

she made me a coffee,paid by cheque and was very happy with the roof!!in fact the heavy rain helped the clean IMO.

[8weekly]

I did one this morning for a new customer. £60 in the pouring rain. Made it easier than usual.

[Marc Stock]

Hate conservatory roof cleans anyway, hers is basicly a small one; but for 2 cleans a year I cant be hassled with it. its a pain getting it into the scedual as im too busy with the quality work really.

I would have cleaned it in the rain if she hadn't made such a fuss over it the 1st time round; and calling up to check because it was raining again on the rescedualed date was kind of a no-brainer.

I re-booked it because that's the kind of person I am, I don't like letting people down. but I might just send her a letter saying I cant cater for her requirements.

[lee_dewing]

Marc maybe could have said that the wweather is a pain but that the rain would actually help with cleaning the roof
but will Re schedule for next times clean; next month or whatever schedule she's on.

Just say I would love to do it this week for you.
Window cleaning is what I do and I want to do your conservatory this week
But unfortunately if you cacel your slot I cannot get back till your next scheduled clean as I am
Fully booked.

If you bend over for some they will break your back.

Picked up a great job this week for monday on your league Marc.
Has 2 lots of entry gates said to woman be here 9 o'clock.
She said if I'm out buzzer on gates calls her Iphone and she will buzz be in

Lee

[Marc Stock]

Yeah your probably right there lee.

RE: Big gates, make sure you plop a scrim over the sensors as one time I got stuck in and had to wait for 40 mins to be buzzed out.

[lee_dewing]

Thanks for the reminder that nearly happened to me and custy was in
Had to run around house looking through the windows ended up finding the cleaning lady luckily she speaker da english.

Customer told me the other month they had a power cut and couldn't
Get out for an hour  .

[8weekly]

I would be certain to charge very high on the first clean. My experience of these is that next time you schedule a visit it won't be "convenient".

[Marc Stock]

One of my customers owns an electric gate business.

He donsent have electric gates, I aksed him why and he said they are more trouble then their worth.

So there you go.

[lee_dewing]

  brilliant.
Marc.

8 weekly.
Yep know what you mean about the entry gate brigade not many stay the course.
I don't seek them out.
My dad went oit canvassing for me; unasked I add.

But he does come up trumps usually and the few entry gate ones I have threw
Him I still have and they are decent customers and not at all snotty.

Not the mrs bucket keeping up appearance type

[Clever Forum Name]

Little tip on electric gates.

We have a few customers with electric gates. Everyone of them has a hidden button, most are door bell style. Press the button and it opens gates!

[lee_dewing]

Thanks will lookout for that.

[Marc Stock]

Little tip on electric gates.

We have a few customers with electric gates. Everyone of them has a hidden button, most are door bell style. Press the button and it opens gates!

Yep and then the Dobermans get you as they weren't expecting anyone that day. 

[dazmond]

get the gate code off customers with electric gates!!

thats what i do.

ive never had a customer complain about me cleaning a conny roof or any add on job when its raining.