[Crystal-clear]

At first it was a 2 monthly job £30 we got another payment after the 2nd clean so 4 months in £60 paid great

then they sent over another payment in 4 weeks I sent an email over asking if they have set up a standing order the responce was no and that we will need to invoice for that payment I didn't complian invoiced and cleaned again assuming that they wanted it monthly today I have just had a notification that they will be crediting our account with another £30 after another month do I simply invoice and continue cleaning it or do I actually remind them that we were offering you 2 monthly and if they are paying us too often? Its rare very very rare that we get a monthly customer they are so hard to get and keep long term that I only pitch 2 monthlys but ofc the money is double £180 pa vs £360 what would you do continue cleaning and invoicing monthly or remind them that we can offer them a better deal maybe head office has made a mistake I certainly don't want them to invoice us for £180 after a year if they realise they wanted it 2 monthly
What sha I do ? the fact that this is a rare simple transaction that's monthly and a great job I enjoy I don't really wAna mess it up

[g.brookes]

Just carry on doing it monthly. The worst that would happen is they'll go back to two monthly. If anyone questions just say you thought it was requested monthly.

[Marc Stock]

Right..

best thing to do is note down how many cleans you have done and check against how many payments you have recived.

Once you have done that you should know were you stand.

Then clarify with them what freqecny they want

simple

[Crystal-clear]

Hi yes at the moment I'm noting the payments and cleans and keeping it up to date the only thing I might be doing wrong is not reminding them that they could be paying to often

I am giving them the cleans always thou and I'm going to get a staff member of theirs to sign a little sort of confamation that we have cleaned on xyz just in case
I can do as mentioned above and play ignorant saying that I assumed you guys changed the frequency paid monthly "which they have done" I have just jumped on the occasion they are a big group and I'm guessing I was a bit lucky maybe they pay most window cleaners monthly and they done the same for us

I'm defo enjoying these payments only 1% of my bussniess is monthly
And I yeah it's a big boost percentage wise its prolly a £20 monthly job again they are processing my 2 monthly price monthly



Guess ill just keep logs and worst case they start paying 2 monthly
I they get upset ill just say you started paying monthly when this happens we assume that you wanted it monthly we have done it x amount of times here are the signitures of your staff on the day as addional evidence

[Window Lickers]

Tell them you need to adjust the frequency, to fortnightly, and that a price restructuring dictates the new price will be £45.00. :0)

[AuRavelling79]

These big co's are quite funny really - one of my custies (well known car manufacturer) has sent me an email to say that according to their records they owe me for one month's payment going back to March 2009!

Accounts people just want the books balanced and no computer errors!

[deeege]

These big co's are quite funny really - one of my custies (well known car manufacturer) has sent me an email to say that according to their records they owe me for one month's payment going back to March 2009!

Accounts people just want the books balanced and no computer errors!

Exactly the same thing happened to me. An ex commercial customer called to say they owed 3 x £190 from early 2011. They had actually paid for those cleans in cash!

[Gray1]

Granville you're not far wrong there. A relative had an overpayment or should I say a duplicate payment from a large company, it was for several thousands. So he contacted the accounts department to tell them of their error and that they had made a mistake. Only to be cut short and told by a snotty administrator 'mistakes are not made in the accounts' To which he said OK hung up and opened another account let it sit for over a year and then bought his Mrs a new motor.