[John Klucznik]

Well, never let it be said that I don't listen to my customers.

http://youtu.be/icJKcp8pY2s

[Peter Sweeney]

Wheres Dave L when you need him?

[Simon Gerrard]

John,
You  can hardly say that you gave the competitors side a good vacuuming when the tile was sliding about on the table. Also, who is to say you hadn't vacuumed the Surround side before filming.
Sorry, I just think it is so amateurish and not in the slightest bit convincing.
You've got a great product in Surround, I use it myself, but I don't think the video casts you in the best light, perhaps you can't see that from your perspective.

Simon

[John Klucznik]

Simon, I noticed you didn't respond to my challenge to you from the original thread.
So hear it is again. As far as vacuuming goes regardless if you think it was good enough or not the dust should not be coming out of the rug into the air where small children and pets can breath it.

Simon I will throw this at you and if you answer yes I will concede but if your answer is no than you concede to my point of the video demonstration. Fair?

Did you apply the same standard or judgement when you saw the dry down test for a crystallizing polymer? Yes or No?

Did you say it needed a third party independent test? Yes or No?

Did you try it yourself? Yes or No?

If you judged their sales info the same as your judging my test then that's fair. If you required them in your opinion to do the dry down by a third party, then its fair. I would not think that you did. And if you conducted the test yourself, then you can do the same with mine as I exactly told what I did. To me you need third party when the average person cannot conduct the test themselves. Anyone can do this test so I feel third party is not needed. Even if the chems where applied a little heavy they where both applied at the same amount  down to fractions of an ounce, so it was equal. Some guys go light and some heavy with solution application especially with a gravity feed machines. So this example showed was happens in this light.

The execution of the video may not have been perfect as it was done on the fly but it does give anyone who watches it the thought to try it for themselves. I hear you can also use a long wave black light but I did not try that one. Glad you like Surround Simon.

[Simon Gerrard]

John,
We all have competitors who do things which are in our eyes are inferior to what we do, but surely they aren't our problem, our problem is competing with people who do things better than us. And people with a superior service / product don't need to resort to tactics like yours to emphasise their superiority.
I also think that you view your end user customers as complete idiots who wouldn't know the difference between a good product like Surround and rubbish product like your competitors, so thanks for your vote of confidence.

Simon

[Richard Meads]

Hi John. I've read these threads and here's my thoughts.  I've used Releasit and Dynamall etc. and I like trying different encaps to see what will give the best result for different situations.  Like Simon I have a TM, porty and use encap for office carpets, as it's the best for that type of work. I have not, until your first video ever heard of Vac Away or of their encap, can we get it over here?

I have heard of Surround and it's one I plan to try.  My point is if the other encap is no good, we won't use it! I'm not even sure if it's your competition over here. Tell us how good Surround is, where it works best and with what type of soils, and you're on to a winner.

As for the 'dry down test for a crystallizing polymer' I get your point, but if your product does the job, and doesn't re-soil I don't care what your competition says, I'm coming back for more.

So should I try Surround on coffee and food spills near an office kitchen, or on a logistics company's office carpet with walked in grease and asphalt walk off?

[David Ware]

Hi John. I've read these threads and here's my thoughts.  I've used Releasit and Dynamall etc. and I like trying different encaps to see what will give the best result for different situations.  Like Simon I have a TM, porty and use encap for office carpets, as it's the best for that type of work. I have not, until your first video ever heard of Vac Away or of their encap, can we get it over here?

I have heard of Surround and it's one I plan to try.  My point is if the other encap is no good, we won't use it! I'm not even sure if it's your competition over here. Tell us how good Surround is, where it works best and with what type of soils, and you're on to a winner.

As for the 'dry down test for a crystallizing polymer' I get your point, but if your product does the job, and doesn't re-soil I don't care what your competition says, I'm coming back for more.

So should I try Surround on coffee and food spills near an office kitchen, or on a logistics company's office carpet with walked in grease and asphalt walk off?

Good reply
David

[Simon Gerrard]

I think I'll order a free sample pack.
http://www.vacaway.com/vaSamplePack/index.htm

For all we know John may be rubbishing it because it's better than Surround

Simon

[Radek Jablonski]

John,
We all have competitors who do things which are in our eyes are inferior to what we do, but surely they aren't our problem, our problem is competing with people who do things better than us. And people with a superior service / product don't need to resort to tactics like yours to emphasise their superiority.
I also think that you view your end user customers as complete idiots who wouldn't know the difference between a good product like Surround and rubbish product like your competitors, so thanks for your vote of confidence.

Simon

Simon, get yourself to the sale sector with your owm product, not only services and you will understand why john is doing that.
His competitor says bad about him, his stuff. Would you stay on the side and laugh? NO no I do not think so.
This is not about old customers that tried surround already and are happy with it. It is about new potencial customers, future income.
You are saying what you are saying as you are only person on the side, having no business there.
Ethics changes its meaning when money in a game!!!

[Simon Gerrard]

Radek,
I think you've missed my point.
I'm not criticising John for responded to his competitor, just the way he has gone about it, which is in my view, amateurish in the extreme. If he's loosing sales because of it then why not get an independent research company to carry out tests on the two products so that he can then publish them and them have some credibility. I also think he needs to get a new vacuum because the one in the video doesn't even remove very light dust.
A lot of people hadn't heard of Vacaway, now they have
But hey, it's John's business, I'm only expressing a view which is presumably why he posted it on a form.
Simon

[stuart_clark]

It certainly dosent look good slagging off your competitors as Simon said !
And as he has already said in his reply who the F**CK are vac away ?

Stuart

[Radek Jablonski]

Radek,
I think you've missed my point.
I'm not criticising John for responded to his competitor, just the way he has gone about it, which is in my view, amateurish in the extreme. If he's loosing sales because of it then why not get an independent research company to carry out tests on the two products so that he can then publish them and them have some credibility. I also think he needs to get a new vacuum because the one in the video doesn't even remove very light dust.
A lot of people hadn't heard of Vacaway, now they have
But hey, it's John's business, I'm only expressing a view which is presumably why he posted it on a form.
Simon

Thats true actually.

[John Klucznik]

"I also think that you view your end user customers as complete idiots who wouldn't know the difference between a good product like Surround and rubbish product like your competitors, so thanks for your vote of confidence. Cry"


Simon your an interesting guy. Even thou you didn't respond to my challenge that's OK. I never said his product was rubbish I only pointed out a weakness in my opinion. So you never ever say your cleaning is better then your competitors? I think you operate by a double standard.

I called Steve Smith today from VacAway and we had about a 15 minute civil in nature conversation. It was interesting to hear how my marketing made him feel and he heard the same from me. Anyway the end result was this.  We are going to leave out the current stuff up as its been seen already but discontinue any further videos that name competitors by name.

At the end of the day we are just men like you guys and have the same feeling and reactions to threats as you do especially if those threats can take food off of our children's table. Sometimes we make mistakes in our responses sometimes not, we do what needs to be done. So in this case the response lead to a trues and new knowledge about the man I sell against not just the company. Good end result in my opinion.

[Simon Gerrard]

Hallelujah, there is a Lord  

Simon

[Paul Moss]

Now John you can get your arse over here and Simon will show you how to clean a carpet with his small blower 

[John Klucznik]

He wouldn't be able to do that because he would have to say his was better than mine and that would violate his principles, besides we wouldn't have time for 3rd party verification.  

[Paul Moss]

 

[Simon Gerrard]

He wouldn't be able to do that because he would have to say his was better than mine and that would violate his principles, besides we wouldn't have time for 3rd party verification.  

[John Klucznik]

Smile Simon its all good. Your a good sport. 

[Simon Gerrard]

 
I'm smiling