[capn sparkle]

Your thoughts guys!

July 2013 - Lady comes over asks for a quote, opposite 4 others I'm cleaning trad - likes the fact that I clean 'em properly (frames n all) sez a washy pole guy charges her £12 a month but not happy 'cos he does a rubbish job. (not rinsing properly on a new build site)

Don't shoot me yet!!

I clean on a 7 week cycle, real fussy - perfect is just about good enough and said it's £20 hun gonna take me ages to clean Trad, new build fake Georgian w's. Luckily his 12 x £12 = £144, mine 7 x £20 = £140 so roughly equal on the maths but much better job. (He's giving poleing a bad  name).

As some of you might know, I've 'up-graded' to a wfp system 'cos it quicker and I can do a better job - so dropped the price to £18 per clean, voluntarily.. Now she's whingeing that I do her house so much quicker now I should reduce my price again!

I've said NO!!!!

What do you guys think??

[CleanClear]

Tell her you'll happily reduce her price because its quicker, just as soon as you've recouped your outlay for the equiptment to be able to do it quicker?

[andyM]

Egg her windows and if she still moans stick a slither of bamboo in her door lock. 

[Clever Forum Name]

Do you need the money or job?

Yes - Lower it.

No - Don't lower it.

Today i have taken 6 houses from one competitor, i know exactly why he is getting issues but i aint telling him lol. It's not an obvious mistake either.

I can see the customers POF

Why would she pay £18 when she was paying £12? She was paying £20 coz you were doing them trad

[CLEANCARE WC]

Ask her has she seen the price of de-ionised water? explain that you use between 7-10 litres to clean her windows then ask if she still feels its exspensive?

I always referr to it as De-ionised water as most people know its about £1.50 a litre.

Just one of my Jedi mind tricks.

[capn sparkle]

At the moment I sacked her (mentally) unless someone comes up with an argument which might make me reconsider

[bobplum]

WHO RUNS YOUR BUSINESS

[CLEANCARE WC]

Do you need the money or job?

Yes - Lower it.

No - Don't lower it.

Today i have taken 6 houses from one competitor, i know exactly why he is getting issues but i aint telling him lol. It's not an obvious mistake either.

I can see the customers POF

Why would she pay £18 when she was paying £12? She was paying £20 coz you were doing them trad

actually he has a point, but you are at least cleaning them properly so maybe £15 is a fair compromise  

[capn sparkle]

Egg her windows and if she still moans stick a slither of bamboo in her door lock. 

Amount of times you've said that - no omlettes n skinny pandas

[capn sparkle]

Thanks for the replys guys - I'll sleep on it

[Clever Forum Name]

£20? And sleep on her?

[Perfect Windows]

Dump and replace with three.

[CLEANCARE WC]

replace with three while having a dump

[PoleKing]

Just say no, I can't lower it any further.
No ag. No agenda. Be firm but polite.
If she dumps you, ho hum.
Might as well carry on cleaning hers while you're in the area.

[Clever Forum Name]

Dump on her three times.

[Don Kee]

Ask her if when they get really dirty therefore taking longer, can you charge her more..?

Then just explain that the price you set is for maintainence cleaning and so whether they take you 20 mins, or 45 mins depending on the cleansiness the price will never differ...
She's paying for clean windows not your time....

[deeege]

Your thoughts guys!

July 2013 - Lady comes over asks for a quote, opposite 4 others I'm cleaning trad - likes the fact that I clean 'em properly (frames n all) sez a washy pole guy charges her £12 a month but not happy 'cos he does a rubbish job. (not rinsing properly on a new build site)

Don't shoot me yet!!

I clean on a 7 week cycle, real fussy - perfect is just about good enough and said it's £20 hun gonna take me ages to clean Trad, new build fake Georgian w's. Luckily his 12 x £12 = £144, mine 7 x £20 = £140 so roughly equal on the maths but much better job. (He's giving poleing a bad  name).

As some of you might know, I've 'up-graded' to a wfp system 'cos it quicker and I can do a better job - so dropped the price to £18 per clean, voluntarily.. Now she's whingeing that I do her house so much quicker now I should reduce my price again!

I've said NO!!!!

What do you guys think??

Id have sacked you right there. It's never acceptable for a fella to use the word "Hun".

[G Griffin]

If she whinged, so what? Let her.
If she wants a price reduction, then say 'no'. If she's happy with the job and the price it doesn't matter how long it takes. That's nowt to do with her.
And deeege is right. Hun, no.

[Window Lickers]

Dump on her driveway. And replace with five.

[R W C™]

If you lower her price then expect to have to reduce the other 4 you do in the road, if she's a nice person then maybe do something extra I.e if she got downstairs doors that open out offer to pole them on the days she's in, people feel special if they feel they are getting something others aren't, 90% of my customers have the impression that there my favourite