[John Klucznik]

Watch:

https://www.youtube.com/watch?v=Ssl8exRpHDE&feature=youtu.be

[David Ware]

Hi John I have been using encap system for cleaning more and more recently and have started using Surround encap chemicals. The question is, when going into clean carpets that have previously been cleaned using a detergent rinse. what happens to the residues and any detergent that is already present in the carpet,does encan still work.
David

[Simon Gerrard]

Hi John,
That video could only have any validity if it were done by and independent specialist research company and not someone with a clear bias. For all anyone looking at that video knows the carpet on the left could have been doused with dust before the video was taken.
I'm also not sure it is a good idea to knock the competition in that way as it can have as many negative effects as it has positive as it can look as if you are running scared of the competition.

Simon

[mark shannon]

Yes John you have a great product let it speak for its self.

[Radek Jablonski]

I'm also not sure it is a good idea to knock the competition in that way as it can have as many negative effects as it has positive as it can look as if you are running scared of the competition.

Think it was his respons to something Vac Away said about bonnet pro, then fair enough.

[derek west]

agree with simon.

concentrate on promoting whats good for your business and products rather than directly slagging off others, all you end up doing is wasting your time responding and fueling an ongoing feud that will take over your life and destroy your integrity. i won't buy from suppliers who resort to slagging off there competitors. i could name the 2 that i dont buy from but most could work it out, it just shows unprofessionalism. and its a shame cos they both have some good products.

thats my take on it for what its worth.

[John Kelly]

There is a totally different culture in the States. They are regularly slagging each other on on the various forums etc. We are just too nice.

Oh forgot about the hard floor section on here

[Simon Gerrard]

Looks libellous to me, especially as it isn't independent and therefore verifiable research.

Simon

[John Kelly]

I think you need to understand that Vacaway have been dishhing all the other encapsulation products on the market including Surround and Releasit. The owner has posted numerous videos on Youtube.

This is the reason John has made this video. It is only libelous if its not true. Don't think John is one who would just sit back and take it.

[Simon Gerrard]

So why not just let your product do the talking instead of descending into gutter tactics?
We are the ultimate judges of how good one product is against another as our reputations depend on the quality of what we do for the end user and therefore vote with our product loyalty, but this isn't the good old US of A
If the guy's product is nowhere near as good as Surround, then John is in pole position for future sales, surely?
Simon

[John Kelly]

Trouble is Simon the internet is so powerful and your business can be decimated quite easily in such a short time. Sitting back just may not be an option.

[John Klucznik]

Simon, So I put out a video that all your customers can see that trashes you. What are you going to do about it. Nothing?

I thought about if I should do it or not. I have said for years that dust does occur just like aerosolization happens when applying prespray even from lower pressures. You dont see it unless your in the proper light. Like direct sunlight through a window. I have promoted low drift and ultra low drift tips for years.

As far as the video goes. The info is on his MSDS sheets so its not slander its truth. How many guys look at them and know what their handling day in and day out. And do most know this crap can be absorbed through their skin? He also has trashed my product for years and now he copies it. That deserves a little grief in my book.

Is it a gutter tactic to tell the truth? You are free to decide that. Is it a gutter tactic when chevy says they have a better car then Ford and gives you reasons why? Its just business. Nor is it wrong when you step into the ring and a guy swings at you that you swing back, harder and faster to end the fight.

[John Klucznik]

One other thought Simon. I told and showed exactly what I did. I don't embellish so you are free to try it yourself if interested. Thats the validity. It is there in the open just like the misleading full strength chem on the glass trick. Mine just happens to be real and not smoke and mirrors.

You may want to read this: http://bonnetpro.com/encapsulation/Hoax_7.8.html

it may help you understand my reasoning a little more. Its never been about desperation but about correcting the nonsense that has spread through our industry with misleading junk science.

 I knew you guys in the UK would be all over this. I like that. You get right to the point. So do I.

[CleanerCarpets]

Fair play i think - good informative video

Its not surprising the people knocking it are the people who always knock everything to do with low moisture and encap cleaning.

In my opinion, a cleaner should be familiar with all processes and be able to offer them all whether its extraction or LM with skill, experience of them and knowledge of the product. HWE is the only option sometimes, but not always and in some circumstances can be less effective than LM

I have heard people say they dont bonnet or encap ever as the carpets dont look any different after - well thats because they are at fault and not using it correctly or in the right circumstances.

I dont care if some only choose one way and slate others - it just means more business for me and more times i can do jobs they cant and better results and quicker drying times.

If you are blinding yourself into one route all the time and not open to new technology and what it can do its your loss.

I have found Surround an excellent product and that video just gives me more confidence with it.

I laugh when truck mounters blab on about how you need to HWE with a TM or you arent cleaning and then they will sometimes post videos showing how they have cut out most of the cleaning pie and just gone straight in to an unprepped carpet and extracted it with just a one stage extract with super hot water.

Truck Mounters can be just as guilty of mal practice as any other cleaner.

[Mike Halliday]

 I don't understand the video, you say their product creates a dust when brushed across.

but should'nt  Encap solution detach  from the fibre when brushed? otherwise how does the encapsulated soil get removed?

Is'nt their chemical acting  exactly  how it should by breaking away from the fibre when brushed the same action a vacuum would use.

Yours does not allow anything to come away which must also include the encapsulated soil

[CleanerCarpets]

Here is Mike right on cue!!

The Surround is made brittle so it will loosen from the fibre and vac away but wont become airborne dust like the other

[Simon Gerrard]

John,
I don't blamed you for being annoyed at the competitors tactics, but you're descending into the gutter by responding in the manner you have.
Anyone looking at that video would say, 'he would say that, wouldn't he?'
Surround is a top class product, so if it's reputation is so important to you wouldn't it be worth getting a proper independent analysis of both products in a controlled environment where the results would be, if not beyond dispute, at least credible?

Simon

[CleanerCarpets]

Simon - dont you employ the same tactics when you rubbish portables and LM/encap over truckmounts?

Pot and kettle i think

[Simon Gerrard]

Erm, I use all three techniques mate, so no, but nice try

[CleanerCarpets]

Lol, but your comments in the past have been exactly like what you are accusing John of