marc stock...
It's a 4 bed detached with conservatory(maybe 3) but 3 windows(biggish)at front and 4 at back(2 up/2 down)and a good size conservatory... did it for a tenner for the first 4 years then after 6 put it up to £12 then few months back up to £13.00... It was raining today and the custy wasn't even in...
Anyway(I'm getting off the point lol) but would you really put a letter through door explaining all that? Maybe I was too eager to just get to the next job or get back in car(as rain was coming down abit)
Fair enough.. like I said I'm open to constructive criticism :-)
I think my point here is just notifying the customer first that you noticed a potential issue, as apposed to letting him see if he noticed for him to contact you with a complaint. See?
You notify him first-No complaint.. as he now knows the issue
You don't notify him- A complaint- as he wants to know why they still look uncleaned.
Simple stuff really. A note on his voicemail or home phone just highlighting the issue briefly and a recomened course of action would have taken a couple of mins during the day.. as aposed to a whole evening worrying about it like you are now.
Simple customer service.. that's all..