[brett walker]

Hi everyone

do you find that when you give your customer the wfp explanation letter that most of them dont bother to read it, ive had 2 customers this week ask me what chemicals i put in the water and 1 ask me how i dry the windows.  I think it would be better if i sat them down and read it to them :

When i change a customer over to wfp i explain best i can about this new technology and also give them the letter but still finding you still have go through it over and over.

I told 1 customer the windows will be left wet but would dry natually clean he gave me a funny look but ive had that a few times but when i did them this time he said you were right i just didnt believe you.

Brett

[marc al]

  I've given up explaining to new customers. I just tell them that I use technology to clean the windows and will leave them wet. That seems to work as well as anything else.

  I also NEVER mention the fact that spots may occur on the first couple of cleans, I think they will look hard for them if they are aware.

  Marc

[brett walker]

Yes i strongly agree dont mention spots just say that the windows will be perfect after 3rd clean as you have take all the old soap out of windows and frames to bring them up to scratch

Then they are less likely to look for spotting

Brett

[bazzup]

I read a little tip on here somewhere about the wfp letter which we used and worked.

If you find a customer complaining even though they recieved the letter ,just put them on the backfoot by saying you never read my letter did you? this diffuses the situation then tell em to read it

baz

[stuart howes]

yes i found this i even had 4 people send them back to me in the sae i had sent them to pay me, so it just goes to show they didn't even look at it    the public are nutters       love em