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Simon Gerrard

  • Posts: 4405
Ask Me A Question - Simon Gerrard
« on: March 18, 2014, 05:43:07 pm »
While Jamie has started the ball rolling and as my name was put forward in the original topic, I am happy to answer questions and help in any way that I can.
For those that don't know me, I've been cleaning carpets for going on for 40 years. I've cleaned just about everything in that time, tens of thousands of lounge carpets and three piece suites, offices, shops, (nationwide) prisons, military establishments, super-yachts, cinemas, hotels, pubs and have looked after the carpets and upholstery on some of the most luxurious ocean liners in the world, including QE2 and Queen Mary 2, for over twenty years.
I am grateful to the people who helped me along the way and to who I owe a huge debt of gratitude and so if I can help others in some small way then that may help me repay that debt.

Simon

JandS

  • Posts: 4267
Re: Ask Me A Question - Simon Gerrard
« Reply #1 on: March 18, 2014, 08:01:46 pm »
Yes Simon what price did you put in for the ships.....just so I can undercut you you understand..might even give them a discount voucher.. ;D
Impossible done straight away, miracles can take a little longer.

Simon Gerrard

  • Posts: 4405
Re: Ask Me A Question - Simon Gerrard
« Reply #2 on: March 18, 2014, 08:12:53 pm »
£10 per room, two for £15 as long as it's not more than 1,000 yds;D

Jamie Pearson

  • Posts: 3407
Re: Ask Me A Question - Simon Gerrard
« Reply #3 on: March 18, 2014, 08:23:04 pm »
Did you have a TM then get the work or did you have the work then need a TM to cope?

How long did you clean before owning your first, which machines have you had and how have they improved?

Whats your annual fuel bill?

Mike Roper

  • Posts: 326
Re: Ask Me A Question - Simon Gerrard
« Reply #4 on: March 18, 2014, 08:23:27 pm »
Simon,
I feel like a newie only been carpet cleaning for 25yrs but looking back to what we used in the early days ie extracta with one vac and 70psi pump
Did you start similar and did you have truckmount when you started the liners or did you do with porty ?
Mike

Simon Gerrard

  • Posts: 4405
Re: Ask Me A Question - Simon Gerrard
« Reply #5 on: March 18, 2014, 08:39:23 pm »
Did you have a TM then get the work or did you have the work then need a TM to cope?

How long did you clean before owning your first, which machines have you had and how have they improved?

Whats your annual fuel bill?
Hi Jamie,
I got the work and then got the TM, sort of. My first big contract with a national ladies wear chain which  I did, believe it or not, with a Prochem Steemeasy 400 100psi single vac porty. I upgraded from that to a twin vac Cheyenne and from there to the Prochem 100A Truck Mount.
I think I am right in saying that I was the first operator of every evolution of the Truck Mount in the UK, with the exception of the 100A. The 100A was a 16 horsepower B&S (with rope start)  with a diesel fired burner and then the 75HE which was the first of the heat exchanger generation and from there to the Prochem 800A and then the Bear Catalytic which was  a real quantum leap in technology which used multiple heatexchangers including catalytics to super heat the water and the first machine capable of dual-wanding. I had a Max 470 (not the first with that) for a few years but as ships got bigger and time frames got smaller we needed another quantum leap in technology and performance up to the Titan 875.
Apart from the technical changes and the introduction of computers the improvements have been breath-taking, especially in reliability and performance.
The 875 consumes about 11.5 litres of fuel per hour at full power and maximum range, but then it is cleaning up to 375 square yards per hour with three RX20's, so hardly matters.

Simon

Simon Gerrard

  • Posts: 4405
Re: Ask Me A Question - Simon Gerrard
« Reply #6 on: March 18, 2014, 08:45:56 pm »
Simon,
I feel like a newie only been carpet cleaning for 25yrs but looking back to what we used in the early days ie extracta with one vac and 70psi pump
Did you start similar and did you have truckmount when you started the liners or did you do with porty ?
Mike


I started with a tiny Escort machine back in the days when carpet cleaning was nothing more than a fad, imported from the USA.
Yes, I had a Prochem Performer Bear Catalytic TM with twin RX20's when I started the liners, indeed that is why I got in with the liners because the owners wanted the same truck mounts that service their ships in America during world cruises.

Simon

mark shannon

  • Posts: 961
Re: Ask Me A Question - Simon Gerrard
« Reply #7 on: March 18, 2014, 09:05:55 pm »
Hi Simon same question you asked Jamie.
Mark
   

Hi Jamie,
I know you have built up a considerable low moisture cleaning business. Could you explain how from a standing start how others could go about gaining this type of work?
For instance how do you go about selecting likely customers and how to make contact with them?
Simon

Neil Jones

  • Posts: 1592
Re: Ask Me A Question - Simon Gerrard
« Reply #8 on: March 18, 2014, 09:25:58 pm »
Why did I have to carry an airflex pro down three flights of stairs today having parked around the corner because it was permit holders only, oh why did I not bring the encap!

;)

Seriously though, how did you land the cruise ship contract? Did you approach them or vice versa? What % of your turnover does it make up?

Simon Gerrard

  • Posts: 4405
Re: Ask Me A Question - Simon Gerrard
« Reply #9 on: March 18, 2014, 09:49:59 pm »
Hi Mark,
It depends what markets you want to target and that depends on what hours you want to work and how far you are prepared to travel.
I always wanted to do large commercials, (God knows why) so focused on the High Street retail chains and before long got a national chain of 120 ladies wear shops which I did on an annual basis.
In the lead up this, I had a very bruising encounter with a marketing specialist provided by the then Department of Trade. The marketing materials we were sending out to our target companies got us nowhere and got tossed back across the desk at me in our first meeting with the Group Sales and Marketing Director of Gardner Merchant Plc, 'you'll have to do better than this if you want to be taken seriously, young man,' he said. He then explained how I needed a 'corporate identity,' and then very kindly explained in detail what one of those was. So I spent £5k or so (a lot of money back then) and got the Gerrards logo and a proper brochure and stationery and a professional attitude to go with it so that I looked the part, indeed looked far bigger than we actually were, that is what a corporate identity gives you. So looking the part opened the doors and it didn't take me long to get my big first break.
You have to want to work within your chosen market and not choose it for any other reason. So I think the first step is to aim at a specific market, preferably a niche market it you can find one and then find the people you need to connect with.
At one point we did huge amounts of insurance work, fire and flood restoration etc and simply targeted Loss Adjusters, Loss Assessors  and the Claim Managers at insurance companies etc. Often it is just a matter of being very focused on what you want and being persistent.
Cruise ships came to me in a roundabout sort of way so there was no marketing involved.

We also have a considerable domestic and light commercial side, which is a different kettle of fish, marketing wise, but I would be happy to discuss it.


Simon

Simon Gerrard

  • Posts: 4405
Re: Ask Me A Question - Simon Gerrard
« Reply #10 on: March 18, 2014, 10:00:16 pm »
Why did I have to carry an airflex pro down three flights of stairs today having parked around the corner because it was permit holders only, oh why did I not bring the encap!

;)

Seriously though, how did you land the cruise ship contract? Did you approach them or vice versa? What % of your turnover does it make up?

Hi Neil,
At the time I had the only dual capable machine in the country, the Prochem Bear Catalytic and the ships wanted rid of the flocks of carpet cleaners that used to invade the ships on turnaround day (his words, not mine), so they rang Prochem and explained they wanted truck mount cleaning and as I had the dogs danglies of carpet cleaning machines at the time so Prochem gave them my number.
On the very same day I got the call I had the name and number of the guy at P&O on my desk ready to ring him he beat me to it. How fateful is that?
No comment on the percentages.

Simon

Jamie Pearson

  • Posts: 3407
Re: Ask Me A Question - Simon Gerrard
« Reply #11 on: March 18, 2014, 10:57:02 pm »

Simon Gerrard

  • Posts: 4405
Re: Ask Me A Question - Simon Gerrard
« Reply #12 on: March 18, 2014, 11:14:43 pm »
Ha ha, I've got that picture on my office wall.
It was taken by a Press team that came to see me on Oriana back in 1995 when she was brand new. We got a two page spread out if it in our local paper.

Simon

steve prince

  • Posts: 240
Re: Ask Me A Question - Simon Gerrard
« Reply #13 on: March 19, 2014, 07:33:49 am »
Hi Simon
I wonder if it possible to pick your brains at some point over the phone as I feel it would take to long to write it in an email .

Regards
Steve

Simon Gerrard

  • Posts: 4405
Re: Ask Me A Question - Simon Gerrard
« Reply #14 on: March 19, 2014, 07:58:02 am »
Morning Steve,
Yes, you can do that if you wish, but it may  also be of help to others on the forum so could we at least touch on it on here and if needs be you can call me?
If you don't want to discuss on the forum that is fine.
Simon

Hilton

  • Posts: 5572
Re: Ask Me A Question - Simon Gerrard
« Reply #15 on: March 19, 2014, 08:18:42 am »
Ha ha, I've got that picture on my office wall.
It was taken by a Press team that came to see me on Oriana back in 1995 when she was brand new. We got a two page spread out if it in our local paper.

Simon

Is that a truck mount in a bedford rascal van ?

By the way enjoyed reading this well done  ;)

Simon Gerrard

  • Posts: 4405
Re: Ask Me A Question - Simon Gerrard
« Reply #16 on: March 19, 2014, 08:32:47 am »
It was a Rascal but that picture was taken back in 1995 so we swapped the little 75HE shortly after for a bigger one.
Thanks, I'm glad it is of interest to people.

Simon

David Ware

  • Posts: 300
Re: Ask Me A Question - Simon Gerrard
« Reply #17 on: March 19, 2014, 11:37:31 am »
Hi Simon
I know you are a good family man. How have you balanced business and family and been successful.
David

mark_roberts

  • Posts: 1899
Re: Ask Me A Question - Simon Gerrard
« Reply #18 on: March 19, 2014, 01:43:51 pm »
How do you target light commercial and domestic in 2014.

Whats your price point strategy for domestics in an increasingly competitive market.

Thanks
Mark

steve prince

  • Posts: 240
Re: Ask Me A Question - Simon Gerrard
« Reply #19 on: March 19, 2014, 05:22:27 pm »
Morning Steve,
Yes, you can do that if you wish, but it may  also be of help to others on the forum so could we at least touch on it on here and if needs be you can call me?
If you don't want to discuss on the forum that is fine.
Simon
Hi Simon
I would put it on here but there is local competition that could read this and I don't want anyone knowing just yet  ;)