Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a six weekly basis agreed upon after initial consultation. (We do not do one off cleans) our minimum contract is 4 cleans.
4: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Window Cleaning Ltd can hold a key and access codes in complete safety.
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, excluding electrical storms as this is unsafe,
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
8: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
9: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full, if for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. All costs will be payable by the defaulting customer, Payment may not be with-held as a means of negotiation regarding a conflict between parties
10: Our working hours are Monday – Sunday 07:00 – 20:00 access will be required at any reasonable time between theses times for performing services.
11: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
12: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly, Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
13: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
14: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
15: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning, we do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window / conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, we accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.
Copyright © 2010-2014 South Window Cleaning Ltd. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
South Window Cleaning Ltd, 37 Holmes Road, Swanage Dorset, BH19 2JT
WEBSITE:
http://www.southwindowcleaning.com TEL: 07881 556795 or 01929 408128, EMAIL:
info@southwindowcleaning.comRegistered No: 08788370 Registered in England & Wales, Registered office as above.