Were all different, whether that be a customer or a cleaner. We all have different personalities we all have different backgrounds and we all have different aims to which we aspire or means by which we get through life. Cleaner or customer, in that sense we are all the same then.
Sometimes it's a bit like arguing with a paper bag on here. No-one is right, yet we all are. We're all different.
We had one come out the other day to cancel on this occasion as it had just ped downs and was about to again. I won't lose any sleep over it, it simply isn't worth it. It's a £24 job. Takes 20 minute. We were already parked in the street to do 4 of his neighbours. It's 30 seconds from home, he pays reliably online.
My response was to say ' No problem' because it isn't, we're a good behind at the moment. And then to follow up with 'We will more than likely have to charge a premium on the next visit as they won't have been cleaned for 3 months'. His response was 'Okay'.
He got what he wanted and so did I.
It's not like that with every customer when they try it on, we play each one on its merits. There are subtle differences as to why some may get one decision and the next dullard gets a different decision.
Some of us are flexible, some aren't. It's the same with customers.