Cheers for that Darren , I have been mulling things over for a while and just want to strike the right balance .
I may save money on Diesel by hopefully doing away with collecting but that money saved will be spent on transaction fees .
But when i have weeks that i dont have to collect as much or at all its nice to be at home with my wife which is my biggest reason for trying to switch custys over to online payments .
I have had custys that i always collected on , Then last week on my payment cards i put a cross through the cash collection details and some custys paid me within 2 hrs so defo not putting evening cash collection option on new payment cards .
Still got a load of cards left so will just get website updated with a dedicated payment page soon the decided on new card layout . Mike
No worries.
If you want to stop collecting just be honest with your customers, it cost you to collect. It does. Time and money.
You could always offer for them to pay by another method instead of a price increase.
Something like, "my prices have to go up, cost of living etc... But I'd like to keep yours at the same price if I can-you've been a great customer for x years. Instead of your price going up, I can move you over to gocardless (or whatever) and your price will stay the same. Exactly the same money spent for you with less work all round'
I find offering a change instead of a price increase (even if you weren't putting them up) almost always works.