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LBWCS

  • Posts: 649
Customer changing their frequency
« on: January 31, 2014, 02:55:26 pm »
Does it happen to anybody else when customers change their frequency of clean subtly? Like a 4 weekly saying, 'I'll see you in 6 weeks' or 'see you in a couple of months'. I don't tend to mess about with wasters or responding as I know what they are trying to say. I'm happy to negotiate if they want cleans less often. I do just find it annoying some try to let you know. Anybody else have the same pent up hate for this?
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mgba_78

  • Posts: 436
Re: Customer changing their frequency
« Reply #1 on: January 31, 2014, 03:36:37 pm »
We had a few of the "see you in six weeks" brigade, we just ignore and turn up a month later, tbh its not often were spot on time for 4 weekly cleans anyway.

We did one today £65, they always used to say, see you in another 6 weeks, LOL  yeah no problem see you next time!!

We try to avoid 6 weekers if possible as  having everyone else on 4 or 8 weekly cleans it just messes up work diary, but as i say we probably are always a little behind so it doesnt really matter too much to us.


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Oooooo that is shiny!!

dazmond

  • Posts: 23881
Re: Customer changing their frequency
« Reply #2 on: January 31, 2014, 03:49:30 pm »
ive had a few customers wanting to change frequency from monthly to 2 monthly.no problem.just charge them a bit more for a longer frequency.thats what i do. :)
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price higher/work harder!

SherwoodCleaningSe

  • Posts: 2368
Re: Customer changing their frequency
« Reply #3 on: January 31, 2014, 04:15:58 pm »
I just hand them a card with the next due date on.  It also advertises other services.

Simon.
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AuRavelling79

  • Posts: 25160
Re: Customer changing their frequency
« Reply #4 on: January 31, 2014, 05:53:14 pm »
One woman I work for celebrated her 60th birthday and changed from 89.9fm to 94.3fm.

It'll be Radio Bristol next.
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It's a game of three halves!

Ben wood

Re: Customer changing their frequency
« Reply #5 on: January 31, 2014, 06:03:00 pm »
So when you hand them a card with there next due date on what happens if you get behind due to weather or sickness
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SherwoodCleaningSe

  • Posts: 2368
Re: Customer changing their frequency
« Reply #6 on: January 31, 2014, 06:24:31 pm »
Don't get sick or behind. I might occasionally be a day late, but then customers are savvy enough to work out I'll be there the next day.

Simon.
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Ben wood

Re: Customer changing their frequency
« Reply #7 on: January 31, 2014, 06:31:25 pm »
Cheers. It is a good idea I would like to start to do.
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Cliff perkins

  • Posts: 1257
Re: Customer changing their frequency
« Reply #8 on: January 31, 2014, 06:44:36 pm »
i do the same
give them a date and rough time as per next clean.
my customers love it and it also makes me plan my day better and makes me get up early to go to the job on time.
I'm never behind unless my van breaks down lol.
regards
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Www.1stglasswindowcleaning.co.uk

rosskesava

  • Posts: 17015
Re: Customer changing their frequency
« Reply #9 on: January 31, 2014, 07:00:25 pm »
Quote from: Granville Gold on January 31, 2014, 05:53:14 pm
One woman I work for celebrated her 60th birthday and changed from 89.9fm to 94.3fm.

It'll be Radio Bristol next.

 ;D
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Just chant..... Hare Krsna, Hare Krsna, Krsna Krsna, Hare Hare, Hare Rama, Hare Rama, Rama Rama, Hare Hare. It's beats chanting Tory Tory or Labour Labour.

LBWCS

  • Posts: 649
Re: Customer changing their frequency
« Reply #10 on: January 31, 2014, 07:51:13 pm »
Quote from: Granville Gold on January 31, 2014, 05:53:14 pm
One woman I work for celebrated her 60th birthday and changed from 89.9fm to 94.3fm.

It'll be Radio Bristol next.
This job can be distressing at times
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PoleKing

  • Posts: 8974
Re: Customer changing their frequency
« Reply #11 on: January 31, 2014, 08:21:14 pm »
Quote from: LBWCS on January 31, 2014, 07:51:13 pm
Quote from: Granville Gold on January 31, 2014, 05:53:14 pm
One woman I work for celebrated her 60th birthday and changed from 89.9fm to 94.3fm.

It'll be Radio Bristol next.
This job forumite can be distressing at times

FTFY
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www.LanesWindowCleaning.com

It's just the internet. Try not to worry.

trippyboy

  • Posts: 747
Re: Customer changing their frequency
« Reply #12 on: January 31, 2014, 08:38:03 pm »
Quote from: Granville Gold on January 31, 2014, 05:53:14 pm
One woman I work for celebrated her 60th birthday and changed from 89.9fm to 94.3fm.

It'll be Radio Bristol next.
No no cant beat a bit of Jack
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