[koopmaster]

I got a email from a customer last night saying "I need to cancel my window cleaning because I am broke and cant pay sorry,  but I did not ask for them to be cleaned last time."

She owed me £36 for 6 months so I emailed her back "Hi sorry you are having a hard time but why did you let me clean your windows for 6 months and not say anything!!  I will remove the payment for today but you still need to pay me the rest.

some people do take the p,  lucky this is my first one.  I dont think shes going to pay but I will keep hastening her for the whole year. 

Would anyone consider adding a late payment penalty?

[MATT BATEMAN (OWC)]

You can't add a late payment penalty if you haven't informed her beforehand that this is company policy.

We had one two weeks ago who is on an 8 weekly cycle who hadn't paid for the previous clean, so at 7 weeks I emailed her an invoice she then piped up that she wasn't happy with the last clean and would I like to come and do them again. One week before they were due! Why hadn't she told me she wasn't happy when she first noticed. She said she didn't know that she should complain within 7 days!

[Ste b]

Why did you carry on cleaning for 6 months anyway ? Asking for trouble IMO

[bobplum]

ONE CLEAN.............ONE PAYMENT

[Ian101]

No payee no cleanee  ................. simples