[Marc Whitbread]

got this from a customer

Hi Marc,
As you haven’t notified us of any price increases, I would like to check that the invoice you left me is correct.
It shows a price of £22.00, which is a 10% increase over the previous amounts we have been charged (£20).
If this is correct and it is an increase, could you let me know your reasoning for a 10% increase as inflation last year was 2.8%.

 Best regards,

 Richard

I've done for 2 and a half years never put up and last clean he moved from every 8 to 12 weeks!!
what do you do with customers like this? 

[windymiller]

Bin and replace

[PoleKing]

Probably should've let him know you were gonna put the price up bud...
If he changed the frequency, tell him you've actually put your price down.
Last year he paid £120 (£20x6)
This year he will pay £88 (£22x4)
Don't offer an explanation. Just state that.
He'll look for a better price....He Will.
If he gets one, he'll bin you.
If not, he'll stay.

[p1w1]

i'm always against this just bin them attitude , but on this occasion if it was me i would definitely bin them   , however agree that you should have informed them first.

[Marc Whitbread]

Cheers do you charge more the less frequently they have? obviously takes a bit longer and a bit more water

[PoleKing]

Cheers do you charge more the less frequently they have? obviously takes a bit longer and a bit more water

Yeah, definitely.
On £20p/m I'd've charged £25 every 2 or £30 for 1/4ly.
Would've told them that when they asked to change frequency though.
Give the customer the information. It's up to them what they do with it.
If you don't tell them they don't know though.

[AuRavelling79]

got this from a customer

Hi Marc,
As you haven’t notified us of any price increases, I would like to check that the invoice you left me is correct.
It shows a price of £22.00, which is a 10% increase over the previous amounts we have been charged (£20).
If this is correct and it is an increase, could you let me know your reasoning for a 10% increase as inflation last year was 2.8%.

 Best regards,

 Richard

I've done for 2 and a half years never put up and last clean he moved from every 8 to 12 weeks!!
what do you do with customers like this?  

If you want to keep him then:-

Dear Richard,

The price has gone up 10% because you changed your cleaning price due to you having a longer frequency between cleans. This means there is more dirt and grime to remove, taking longer to achieve.

I note your comment re: inflation and have absorbed inflation costs this year and the price has not gone up in two and one half years.

Yours sincerely,

-----------------

If you want to tweak his nose and don't care if you lose him (after all letting him increase frequency to 3 months without upping the price significantly is nuts to me) :-

Dear Richard,

Thank you for your email querying my changing the rate to £22.00. This was due to the longer frequency between cleans; I didn't say so because it seemed obvious to me that the longer frequency you implemented would equal more time cleaning at your property to remove the extra dirt that will have accumulated.

You are right about the inflation; I haven't charged to cover this as I haven't raised my rates for two and one half years and so should have done so.

Therefore although I will keep the price at £22.00 this time I will add 2.8% x 2.5 compounded which is £22 x 2.8% x 2.5 years = £1.54. Let's call it £23.50 from and including next time.

Y/S

---------

Or ...

Dear Dick,

Did I write £22.00? What a fool I am! I meant £27.50 due to the increased frequency you told me you were having.

Plus your kind reminder about inflation - let's call it £30.00 as I haven't put my prices up for three years.

Y/S

 

[Marc Whitbread]

got this from a customer Thamk you    I prefer the last one the best 

Hi Marc,
As you haven’t notified us of any price increases, I would like to check that the invoice you left me is correct.
It shows a price of £22.00, which is a 10% increase over the previous amounts we have been charged (£20).
If this is correct and it is an increase, could you let me know your reasoning for a 10% increase as inflation last year was 2.8%.

 Best regards,

 Richard

I've done for 2 and a half years never put up and last clean he moved from every 8 to 12 weeks!!
what do you do with customers like this?  

If you want to keep him then:-

Dear Richard,

The price has gone up 10% because you changed your cleaning price due to you having a longer frequency between cleans. This means there is more dirt and grime to remove, taking longer to achieve.

I note your comment re: inflation and have absorbed inflation costs this year and the price has not gone up in two and one half years.

Yours sincerely,

-----------------

If you want to tweak his nose and don't care if you lose him (after all letting him increase frequency to 3 months without upping the price significantly is nuts to me) :-

Dear Richard,

Thank you for your email querying my changing the rate to £22.00. This was due to the longer frequency between cleans; I didn't say so because it seemed obvious to me that the longer frequency you implemented would equal more time cleaning at your property to remove the extra dirt that will have accumulated.

You are right about the inflation; I haven't charged to cover this as I haven't raised my rates for two and one half years and so should have done so.

Therefore although I will keep the price at £22.00 this time I will add 2.8% x 2.5 compounded which is £22 x 2.8% x 2.5 years = £1.54. Let's call it £23.50 from and including next time.

Y/S

---------

Or ...

Dear Dick,

Did I write £22.00? What a fool I am! I meant £27.50 due to the increased frequency you told me you were having.

Plus your kind reminder about inflation - let's call it £30.00 as I haven't put my prices up for three years.

Y/S

 

[Marc Whitbread]

I prefer the last one   

[Marc Whitbread]

Cheers do you charge more the less frequently they have? obviously takes a bit longer and a bit more water

Yeah, definitely.
On £20p/m I'd've charged £25 every 2 or £30 for 1/4ly.
Would've told them that when they asked to change frequency though.
Give the customer the information. It's up to them what they do with it.
If you don't tell them they don't know though.

Cheers Darren will from now on just always usually put the new price on bill if it needs putting up and never had any complaints like that before most people understand prices go up after a few years anyway!

[roundbuilder]

A £2 raise without notice is a lot, i do see the customers point.

[Soupy]

A £2 raise without notice is a lot, i do see the customers point.

+1

Any increase without notice is a bad idea. If someone changes frequency we tell them there and then that their windows will be dirtier so we will need to charge more per clean.

[Richard Shepherd]

I have started informing my custies of increases as of 1st February.

Can honestly say not a single one has questioned the increase (yet) which tells me they thought the price was to cheap as it was 

[Dave Mills]

got this from a customer

Hi Marc,
As you haven’t notified us of any price increases, I would like to check that the invoice you left me is correct.
It shows a price of £22.00, which is a 10% increase over the previous amounts we have been charged (£20).
If this is correct and it is an increase, could you let me know your reasoning for a 10% increase as inflation last year was 2.8%.

 Best regards,

 Richard

I've done for 2 and a half years never put up and last clean he moved from every 8 to 12 weeks!!
what do you do with customers like this? 

If youve not told them its increasing you deserve a response like this.

However, their response is a bit acidic so Id stick to" the change in frequency means more dirt" as a reason.

[Mike #1]

10% increase it should have been 25% , And as mentioned above you should have told custy as soon as he changed frequency you should have been on the ball and told him £25:00 .

Or even a bit more as in 12 weeks time you might be kicking yourself as they may take you  a lot longer to clean . Mike

[dazmond]

marc your in the wrong here mate.

i always notify customers a month or two before the rise to make sure its accepted on normal price rises.

customers who want to go on a longer frequency get told there and then it will be £*** more.


regards


dazmond

[Marc Whitbread]

Thanks for all the replies I have never usually done many price rises unless absolutely necersary I'll learn for next time!

[Clever Forum Name]

Thanks for all the replies I have never usually done many price rises unless absolutely necersary I'll learn for next time!

You are not the only one bud. Our last price increases were 2001 and 2006 and now 2014.

Any work that has been picked up in the last 2 years has been priced well, its just something thats been overlooked.

Some roads i still have £8 semis but when you do 22 in a street on one van move you get stuck in your own ways. Imagine if they were £12 and £15 each nom nom