[Klean07]

I had another couple last night text back with words "can we leave it until January/new year please"!

I reckon I've lost approx. £350 because of this though probably made half of that back in tips!

[bobplum]

you have lost £350 a month in business!!!!

seriously i would be having a restructuring of how i would business with these people......put them standing orders or dump those that dont comply

[Klean07]

Some are two monthly so will pick them up again next month hopefully! The problem is that these kind of people don't want you to come any earlier than the monthly/two monthly intervals. Therefore custies that were cleaned after 21st November fall into that bracket because of xmas holidays etc!

[Scrimble]

you should reduce the amount of customers you text, if you only text to let them know your coming dont bother just turn up and clean,

[Klean07]

I only text ones with access problems mate!

[lal]

Christmas is a very expensive time of year for a vast majority, so if people ask to miss this month and carry on
as normal next month, i dont see the big deal in it.  To dump a customer you clean for all year round for the sake
of one month is pointless.

Regards
lal

[Klean07]

It could also be down to the good old weather though because if they've seen what I've just seen on weather forecast I wouldn't blame them for not having them done!

[colin bird]

I had another couple last night text back with words "can we leave it until January/new year please"!

I reckon I've lost approx. £350 because of this though probably made half of that back in tips!

I've had several putting me off until jan,had one yesterday £25 six wkly,can you make the next visit after april

[trippyboy]

I feel for the op, all I can say is CCC

[roundbuilder]

We are "only the window cleaner" to these people!
They dont think or care that we have bills to pay as they see us as an added extra keeping there windows clean, i understand that this is a hard time of year and accept any customer asking to leave it this month etc, i have had 19 out of 1100 odd customers that have skip next to there address for the december clean!! Its just 1 of those things l, no point dumping as thats like spitting your dummy out or chucking your toys out the pram, as long as the custies are good throughout the rest of the year give them some slack. And defo dont lose any sleep from it.

[Ian101]

What Mr Kent said but if it becomes habit put then onto the when we can fit u in list at a much higher price

[LBWCS]

Never experienced this before but this year there has been at least 6 who have done this to me. Seems strange

[Arnold Palmer]

We always struggle to get everyone done before Christmas. Therefore 'leave it this month' requests in December are welcomed.

[Barry W]

If they are a £10 customer for example put them up £1 and they will make the same amout per year with 1 less clean

[South Window Cleaning Ltd]

Terms and conditions,

not had one customer,

lots of you took the mick out of my t&cs but they work,

also 6 weekly cleans is the way to go,

bet most of you how have been told leave it do 4 weekly cleans ?

[KS Cleaning]

Terms and conditions,

not had one customer,

lots of you took the mick out of my t&cs but they work,

also 6 weekly cleans is the way to go,

bet most of you how have been told leave it do 4 weekly cleans ?

Can you translate the bottom line to English please

[Richard iSparkle]

we dont have anybody turn down a clean in december, unless of course they are away...  there may be 1 or 2 of these.  otherwise we just turn up and clean.  in fact half of them have been a week early this month (3 weeks) so we can take time off over christmas.  we tell them when we sign up, we clean 4 weekly and thats what we do.  if they dont like that they cancel our service. 

IMHO it s a mistake to text anycustomers

[SB Cleaning]

Terms and conditions,

not had one customer,

lots of you took the mick out of my t&cs but they work,

also 6 weekly cleans is the way to go,

bet most of you how have been told leave it do 4 weekly cleans ?

I do 6wk and 12 wk cleans not had one person turn me away

[dave f]

sounds like they have been listning to jeramy vine the other day

[James Bulton]

Mr Southern window cleaning.There are many types of window cleaning on this forum.But many fit into two groups.The established who have ironed out all the problems with there customer base.Who see any new idea as to much effort.For them all is well until someone rocks the boat.The see themselves as successful and happy with there lot.They will not co-operate until there livelihood is under threat.
Then you have another group that follow blindly after these contented fat cats and have very little in common with them but are happy to bask in the fat cat shadows. Faltering at every hurdle because they admire the fat cat assets and also what some of the fame and fortune. No quite realizing what it takes to get to the same position of contentment as Mr Fat Cat window cleaning.Unity in strength is were its at. But we are not blessed with muck vision are we.
So you go on a have a good laugh every time your T+C and spelling and grammar get a knock by short sighted brothers, at least your customers understand your T +C. Strangely enough I to do not have any cancelling for December with my T++C in place. P/s its also my best year for Christmas double payments everfrom my customers