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PurefectWindowCleaning

  • Posts: 2303
Wfp - flats
« on: December 19, 2013, 08:22:31 pm »
We have a street full of flats that we clean using wfp...

the issue is, one little old lady uses a differant company, and she happens to be in a bottom flat.

So we clean the flat above and the lady underneath moans were getting her windows wet.


What do you guys do in this situation?


I've tried poaching her but shes having none of it  ;D


We prob have about 30 flats down this street and she is the only one who uses someone differant. I could whip the ladder off but would rather not  ;)

bobplum

  • Posts: 5602
Re: Wfp - flats
« Reply #1 on: December 19, 2013, 08:24:39 pm »
clean hers for free ???

8weekly

Re: Wfp - flats
« Reply #2 on: December 19, 2013, 08:25:10 pm »
Ask her what she does when it rains.

steven ainger

  • Posts: 1953
Re: Wfp - flats
« Reply #3 on: December 19, 2013, 08:35:16 pm »
I dont do upstairs flats, simples ;D

wpclean

Re: Wfp - flats
« Reply #4 on: December 19, 2013, 08:44:35 pm »
We had same problem, so we offered to clean windows also, and they also refused.     After a while they stopped complaining, but I remember getting stressed out about it  ;D

HampshireWindowCleaning

  • Posts: 601
Re: Wfp - flats
« Reply #5 on: December 19, 2013, 08:45:54 pm »
I'm not surprised she moans, you're taking the pi55 cleaning windows above without asking her.
If I get an enquiry from a flat with windows below I tell them that I can only do it if they ask the people below and they are ok with it.

rycalshaw

  • Posts: 442
Re: Wfp - flats
« Reply #6 on: December 19, 2013, 08:59:47 pm »
I always inform the people below what I,m doing and tell them I,ll rinse their windows before I leave, never had a problem...

PoleKing

  • Posts: 8974
Re: Wfp - flats
« Reply #7 on: December 19, 2013, 09:12:38 pm »
Crack on.
Put polarised sunglasses on and earphones in.
Pretend you can't see/hear them.
They'll soon get bored.

Once I did trad a flat after it got dripped on.
She never moaned after that. I only did it the once but explained that I'm working and can't really get round her being dripped on.
I did say I'm always there 1st week if the month so she could rearrange her cleaner if she wanted.
I too tried to poach her but I am quite specific on pricing and she wouldn't have it.
www.LanesWindowCleaning.com

It's just the internet. Try not to worry.

Spruce

  • Posts: 8453
Re: Wfp - flats
« Reply #8 on: December 19, 2013, 10:04:16 pm »
clean hers for free ???

If they are filthy then I don't bother. If they have been cleaned then it takes a few moments to put the brush over them - glass only.
Success is 1% inspiration, 98% perspiration and 2% attention to detail!

The older I get, the better I was ;)

Simon Mess

  • Posts: 1097
Re: Wfp - flats
« Reply #9 on: December 19, 2013, 10:22:45 pm »
I have 3 flats close together, all with older women living by themselves. One above another, and the top flat next door. One time, shortly after i started doing them, i had done the windows and moved along the street a bit, when the old guy in the downstairs flat that i don't do, came over and started moaning about the mess i had made of his windows. After pointing out that it was pure water, and actually cleaner than what he gets on his windows when it rains, i went back over and cleaned his windows, while he watched. I then told him that i was going to tell the old lady upstairs that i wouldn't be able to clean her windows again. He got all flustered and said not to bother, it was OK, just to carry on cleaning them, and has never mentioned it again!. 

Arnold Palmer

  • Posts: 20714
Re: Wfp - flats
« Reply #10 on: December 20, 2013, 01:09:22 pm »
I had a woman contact the police saying I had 'vandalised' her windows.

The copper had a chuckle when I explained that the 'vandalism' was water dripping from upstairs.

Some folk eh

 ::)roll
They're eeeting the dogs.
They're eeeting the cats.
They're eeeting the pets,
of the people who live there.

Aqua Power Solutions

  • Posts: 802
Re: Wfp - flats
« Reply #11 on: December 20, 2013, 09:03:31 pm »
James, Just crack on ! I do flats and don't ask the ones below for permission . It's only water at the end of the day and when your doing five or six floors up , I wouldn't waste my time knocking on the doors , Ed
Aqua Power Solutions external property maintenance 01423 541 400 Mobile 0752 158 3240  Visit our Facebook page for examples of our work https://www.facebook.com/Aqua-Power-Solutions-332485570200950/

PurefectWindowCleaning

  • Posts: 2303
Re: Wfp - flats
« Reply #12 on: December 20, 2013, 09:14:44 pm »
James, Just crack on ! I do flats and don't ask the ones below for permission . It's only water at the end of the day and when your doing five or six floors up , I wouldn't waste my time knocking on the doors , Ed



Its the water dripping on to the lower sills, then splashing back up on to the glass which is the issue.


The    'its only pure water, it'll dry fine'  tactic doesnt work in practise

Aqua Power Solutions

  • Posts: 802
Re: Wfp - flats
« Reply #13 on: December 20, 2013, 09:28:35 pm »
James, agree that the water is not pure but it is still only water , if you have already communicated with the customers below and offered your services then you cannot expect to do anymore. I certainly would not do any for free (and I have been asked ) Ed
Aqua Power Solutions external property maintenance 01423 541 400 Mobile 0752 158 3240  Visit our Facebook page for examples of our work https://www.facebook.com/Aqua-Power-Solutions-332485570200950/

rosskesava

  • Posts: 17015
Re: Wfp - flats
« Reply #14 on: December 21, 2013, 12:22:39 am »
I always inform the people below what I,m doing and tell them I,ll rinse their windows before I leave, never had a problem...

That exactly my approach and I've never had a problem either.

By rinsing the glass, you cannot be leaving it dirtier than before you cleaned the flat above.
Just chant..... Hare Krsna, Hare Krsna, Krsna Krsna, Hare Hare, Hare Rama, Hare Rama, Rama Rama, Hare Hare. It's beats chanting Tory Tory or Labour Labour.

shina

  • Posts: 249
Re: Wfp - flats
« Reply #15 on: December 21, 2013, 09:39:22 am »
Its not your fault or your problem. Simple. I would never rinse over windows on lower floors thats like giving them a free clean.

Jim Waugh(Albright & Shiny)

  • Posts: 559
Re: Wfp - flats
« Reply #16 on: December 21, 2013, 09:53:11 am »
James, Just crack on ! I do flats and don't ask the ones below for permission . It's only water at the end of the day and when your doing five or six floors up , I wouldn't waste my time knocking on the doors , Ed
Exactly there is a long standing legal principle that the person on lower ground accepts the drainage from the person on the higher ground.. That principle applies here .. If you don't like it buy / move to a house / flat which is higher up.. Not my problem..