[lee_dewing]

wait til it's dark then egg their windows; they'l be on the phone the next morning to you then charge a premium.

Just let it go this time Pure but if you want this time or if they mess about again give them your bank details and tell them however you like that it is standing order from now.

If you don't see funds in your account on date specified then tut tar.

That way you've done all you can and you can walk away knowing they are 100% messers and well rid off

[Tom White]

He can, if he's tadding with isopropanol! 

I suspect he's been drinking it, what with those terms and conditions.

[GB Window Cleaning]

He can, if he's tadding with isopropanol! 

I suspect he's been drinking it, what with those terms and conditions.

 

[8weekly]

Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.

Copyright © 2010-2014 South Window Cleaning Ltd. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
South Window Cleaning Ltd, 37 Holmes Road, Swanage Dorset, BH19 2JT
WEBSITE: http://www.southwindowcleaning.com TEL: 07881 556795 or 01929 408128, EMAIL: info@southwindowcleaning.com
Registered No: 08788370 Registered in England & Wales, Registered office as above.

If my window cleaner handed me that I'd politely tell him to go forth & multiply!! I'd also expect the same if I handed it to them too!!

There are a few odd terms, but other than that I don't see what's wrong with the principle.

If you need to hand that to your customers/potential customers, then there's a bigger problem to begin with!

What's that then?

[Simon Mess]

I particularly like item 21 on the south window cleaning ltd terms and conditions.

'We reserve the right to amend these terms and conditions without notice'

So after giving the customer this long list of do's and dont's, right at the end you are effectively saying that all of the above may or may not be the case at any given time?!

[James Bulton]

I have a lot of time for the man attempting to be business like in his business.You go mate.
This man has got more business scene that many on this forum, so don`t know a man for trying. Don`t use his spelling as a rod to beat him. Bulling, that`s all it is.
T and C  are not a contract, and do not need a signature.
IT`s a expectation of customer conduct in your business procedure.If more had the balls to write one you might not be treated like dirt.
Its so easy to knock it but some do not have the business brains so don`t knock it, if you are weak in your business ability.
Lets rather all duck when a customer treats like us unfairly. Because we don`t have any guts to stand our ground and expect a fair deal and through eggs and put our tails between our legs and stay away.

[Tom White]

If more had the balls to write one you might not be treated like dirt.

It takes no balls to hand over a tome of terms and conditions.  No-one's going to read it to start with. 

What takes balls is just speaking honestly, calmly, and politely to a customer if you think you're being treated unfairly.

Hiding behind a bit of paper isn't 'balls'.

[mac74]

I reckon tosh above is right, BUT the prob is u dont know what goes on behind closed doors, i.e death in the fam, lost job, spilt up, etc etc which would be fair enough. BUT if they just think window cleaning is not important right now, then thats where you have to draw a line! I feel that using your instincts on it, is the best way to go, if u feel there taking the p then drop them, or make a call on it and take the knock on it 4 this time if u think its genuine, AND its a good job, plus you've got lots of jobs across the road and next door 2 them etc etc. But if it was a poop job anyway i would use there f***ing about as a excuse to drop them.

[James Bulton]

So Toshing you are good to spend a lot of time telling your customers honestly what you will expect of  them on cancellations,  payment, none payments, bacs, gates closed, window closing, . etc etc etc etc . you are joking.Sounds more like a balls up to me.
Just to set the record right I said its takes balls to write T & C as I know just to well, the chain gang will rip it apart.
Try telling all the other businesses that have T C its not a good idea. Run a business like its a business and you will be taken more seriously.

[Tom White]

So Toshing you are good to spend a lot of time telling your customers honestly what you will expect of  them on cancellations,  payment, none payments, bacs, gates closed, window closing, . etc etc etc etc . you are joking.Sounds more like a balls up to me.

I don't spend much time explaining anything these days.  I've been going for about 11 years now; if I can't manage a customer to meet my expectations, I drop them.

I have no problems explaining to a customer when I think they're being unfair; but I find most folk to be decent.

[James Bulton]

Tell some one with a bleeding heart.

[steve123]

No chance, this is our terms of service, all customers agree to it before the first clean:

Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.

Copyright © 2010-2014 South Window Cleaning Ltd. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
South Window Cleaning Ltd, 37 Holmes Road, Swanage Dorset, BH19 2JT
WEBSITE: http://www.southwindowcleaning.com TEL: 07881 556795 or 01929 408128, EMAIL: info@southwindowcleaning.com
Registered No: 08788370 Registered in England & Wales, Registered office as above.

How come in 3: you say you clean on a 6 weekly basis, yet on your website you say "cleaned every 8 weeks, NOT every month" 
Does that contradiction alone not make the whole thing questionable?

[wfp master]

Lot o sheet. Who would read all that.

[LT carpet cleaning]

So Toshing you are good to spend a lot of time telling your customers honestly what you will expect of  them on cancellations,  payment, none payments, bacs, gates closed, window closing, . etc etc etc etc . you are joking.Sounds more like a balls up to me.
Just to set the record right I said its takes balls to write T & C as I know just to well, the chain gang will rip it apart.
Try telling all the other businesses that have T C its not a good idea. Run a business like its a business and you will be taken more seriously.

What's your first language may I ask?

[AuRavelling79]

So Toshing you are good to spend a lot of time telling your customers honestly what you will expect of  them on cancellations,  payment, none payments, bacs, gates closed, window closing, . etc etc etc etc . you are joking.Sounds more like a balls up to me.
Just to set the record right I said its takes balls to write T & C as I know just to well, the chain gang will rip it apart.
Try telling all the other businesses that have T C its not a good idea. Run a business like its a business and you will be taken more seriously.

>Toshing

You have to admit he does have a point if not taken to excess.

And like he (and Miss Hynde) says in his other post you're back on the chain gang, back on the train, so don't start bulling like all the other pretenders on here.

 

[Bay View WCS]

Here - I've condensed them:

Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
Be fair with us and we’ll be fair with you:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
1. We’ll do a tip top job but if we don’t, we’ll fix it for free
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
2. If it’s broke before we get there don’t expect us to pay for it
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
3. We clean all year round so don’t be coming up with with naff excuses around crimbo time coz you’ve spent up.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
4. If you’re going away giz a bell
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
5. We clean in all weather
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
6. Don’t put us off or cancel or you’ll still have to cough up – unless you giz a bell
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
7. It’ll cost you a tenner if I turn up and you’ve changed yer mind
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
8. I am not a robber and could you keep yer eye on me gear if I nip to the bookies
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
9. Pay up or it’ll cost yer
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
10. Pay up sharpish or it’ll cost yer
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
11. We work dawn ‘til dusk
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
12. Don’t be making no excuses to not pay up
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
13. If you like dog poop good for you – I don’t
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
14. The cost of your window cleaning is index linked to the cost of a pint in Wetherspoons – keep an eye out
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
15. Any probs – giz a bell
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
16. Don’t bother asking us to do yer gutters
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
17. Don’t give us grief – a headbutt in response often offends
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
18. If it’s not our fault, we ain’t payin for ‘owt
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
19. If you’ve got those Chavvy bars on yer glass don’t be surprised if they come off coz they’re stuck on with pikey snot
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
20. We turn up and clean what we can get to – and charge full price no matter what
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.
21. We might change our mind in future but be fair with us and we’ll be fair with you


Better/Worse?

Cheers, Tom

[James Bulton]

Hummer try not being so condescending, you only a window cleaner. Attacking one personally is a cheap blow and shows your level mentality . At least I do speak four languages how many are you fluent in, beside B/s

[C o z y]

I have a lot of time for the man attempting to be business like in his business.You go mate.
This man has got more business scene that many on this forum, so don`t know a man for trying. Don`t use his spelling as a rod to beat him. Bulling, that`s all it is.
T and C  are not a contract, and do not need a signature.
IT`s a expectation of customer conduct in your business procedure.If more had the balls to write one you might not be treated like dirt.
Its so easy to knock it but some do not have the business brains so don`t knock it, if you are weak in your business ability.
Lets rather all duck when a customer treats like us unfairly. Because we don`t have any guts to stand our ground and expect a fair deal and through eggs and put our tails between our legs and stay away.

I think I see what your point is, but I've found that, in this game, the answer is always "Get more work". When you have too much work and can't keep up, any customer who gets upperty or stroppy or messes you about, you weed 'em out and keep going.
When you haven't got enough work, then you find yourself bending to fit anyone and everyone. In my opinion, for what it's worth, if any windy tried to get me to read an A4 piece of paper full of this rule and that rule and blah blah blah, I'd tell the guy "No thanks" I'll use the other 1000,000 who don't make me stick to some un-enforcible waffle.

People see window cleaning as a service, but not as life and death. In the end, if YOU don't clean them, someone else will, and without an A4 bit of paper. People need to get the basics right. Get customers, and stop trying to make customers bend to fit your inability to put more customers into your business.

Keep things simple. Works for me. HTH

[Pro-Poler]

No chance, this is our terms of service, all customers agree to it before the first clean:

Terms of Service:
By using or booking our services you agree to our terms and conditions of trading although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business we ask you to respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: South Window Cleaning Ltd will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning.
3: You agree that South Window Cleaning Ltd to provide an all year round service 12 months of the year, All Window Cleaning is on a 6 weekly basis agreed upon after initial consultation. (we do not do one off cleans) our minimum contract is 4 cleans.
4: South Window Cleaning Ltd would expect customer to advice prior to going on Holiday or Time away from home so alternate arrangement can be made. We will still clean you property safely while you are away and will respect and observe your property & home security.
5: South Window Cleaning Ltd will clean you windows in most weather conditions to continue a regular service to our clients, we will still clean in rain and light snow or frost, in the event of heavy rain heavy snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality, including heavy rain and temperatures down to minus 12 degrees and below, but excluding electrical storms as this is unsafe,
6: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
7: South Window Cleaning Ltd will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.
8: South Window Cleaning Ltd will at all times respect you and your property and will expect the same in return.
9: If for any reason the customer defaults on payment South Window Cleaning Ltd retains the right to seek payment by legal means. This cost will be for the account of the defaulting customer's account.
10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £2.00 per week until payment is received in full.
11: Our working hours are Monday – Saturday 07:00 – 19:00 access will be required at any reasonable time between theses times ONLY for performing services.
12: Payment may not be with-held as a means of negotiation regarding a conflict between parties.
13: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.
14: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
15: If you have a complaint against any member of staff for any reason please contact us immediately and we will look into the matter accordingly. If our office is unmanned please leave a comprehensive message and we will call to discuss the problem as soon as possible. We will do our best to rectify the situation quickly.
16: All window cleaners are trained to work safely, please do not ask them to do anything that is unsafe.
17: Physical and/or verbal abuse will not be tolerated against any of our operatives or customers for any reason, if this happens window cleaning will be stopped with immediate effect, monies for the clean will still be owed
18: We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
19: We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
20: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 100% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. If you prefer keeping your gate locked or access is available through a garage, as licensed key holders, South Dorset Cleaning Ltd can hold a key and access codes in complete safety.
21: We reserve the right to amend these terms and conditions without notice.
South Window Cleaning Ltd will apply these terms in a fair minded and reasonable manner.

Copyright © 2010-2014 South Window Cleaning Ltd. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
South Window Cleaning Ltd, 37 Holmes Road, Swanage Dorset, BH19 2JT
WEBSITE: http://www.southwindowcleaning.com TEL: 07881 556795 or 01929 408128, EMAIL: info@southwindowcleaning.com
Registered No: 08788370 Registered in England & Wales, Registered office as above.

There are 3 immediate problems I can see with this, !. Where is the signature line for signing by the customer? 2. Would anyone bother reading all that? 3. If I was the customer I wouldn't take them on, at the end of the day it's just a window cleaning service, our uncles who used chamois wore flat caps and did window cleaning to earn a bit on the side would turn in their graves.

[James Bulton]

Most time a customer who is a good customer will take the pee and it makes it a little more reasonable when you can refer to your T&C.99% its stops them and a good customer is kept on.If we just walk this good customer is lost forever.
I had a customer last year not pay and after 9 months settled with a invoiced amount 25 quid my T+C made it possible to get a further 55 pound of  her without sweat.I tell you the next windy she uses, they will not try that one again.
It is short sited to see yourself as one business out there on your own, but rather as one of a group within a industry.If you want to spend your lifetime in a industry why not better that industry for all.
I don`t like to blow my own trumpet but I did spend 4years at the University of
 Stellenbosch studying for A Degree in Commercial science. I am retired and enjoy window cleaning now as a way to provide stress free,easy money, extra income for my home.
I do appreciate other views but believe me this industry will grow up sooner or later and I am afraid bigger Companies will just push us aside as there is plenty of money to be made in cleaning while we squabble about T&C.If we do not rise to the level that large companies project.
   If you have dough's, look at the large window cleaning business that have robbed us of a big slice of your shop/commercial cleaning. So many of us clean these shops as subbies were we were once the man making the real money.

And all you chaps to small minded to move up a notch and be more professional and business minded.Dream well while Rome burns.Let rather argue about T+C and slip into the small time game of subbing were we work for pennies not pounds. Leave T+ C for the big guys your domestic business is next on the big list to acquire. I do not for this reason sub from no monkey as I will be next on there menu for lunch.