[Simon PolarBrite]

Hi all,

I just wanted to get a chance to reply and explain the situation regarding the tread "Polar Brite !!! Warning !!!!!" as i never got a chance to before it was locked.

!!!!!!!!!!WARNING!!!!!!!!

Be very carefull when buying items from this company,
what is advertised on there websie is not the product you receive

they sell cheap alternatives

!!!!!!! You have been warned !!!!!!!!!!!!!!

To cut a long story short Mr South Window Cleaning Ltd bought what he believed to be an Unger scraper after looking at our website.

I picked up the order not noticing that the the picture on our website was out of date (and was of an Unger scraper) and packed the Silverline scraper that we now sell in its place.

The scraper is the same price as the Unger scraper except it comes with 10 spare blades.

After receiving a answer phone message regarding Mr South Window Cleaning Ltd being outraged by the Scraper I gave him a call and offered him the chance to return the scraper for a refund. It was then mentioned that it would cost as much to return the scraper than the original price paid.

I was of the opinion that it wasn't a big issue when the phone conversation ended shortly after that, he did mention he would just chuck it in the bin, so I left it at that until we noticed the strange thread on here.

I would have offered to replace it but as mentioned previously we no longer sell the Unger Scrapers.

If I can help with anything I will try to.

If you have any questions please feel free to message me.

Kind regards,

Simon
PolarBrite

[paul ette]

Lol it's only a scraper not worth moaning about really

[supernova77]

Hi all,

I just wanted to get a chance to reply and explain the situation regarding the tread "Polar Brite !!! Warning !!!!!" as i never got a chance to before it was locked.

Quote
!!!!!!!!!!WARNING!!!!!!!!

Be very carefull when buying items from this company,
what is advertised on there websie is not the product you receive

they sell cheap alternatives

!!!!!!! You have been warned !!!!!!!!!!!!!!

To cut a long story short Mr South Window Cleaning Ltd bought what he believed to be an Unger scraper after looking at our website.

I picked up the order not noticing that the the picture on our website was out of date (and was of an Unger scraper) and packed the Silverline scraper that we now sell in its place.

The scraper is the same price as the Unger scraper except it comes with 10 spare blades.

After receiving a answer phone message regarding Mr South Window Cleaning Ltd being outraged by the Scraper I gave him a call and offered him the chance to return the scraper for a refund. It was then mentioned that it would cost as much to return the scraper than the original price paid.

I was of the opinion that it wasn't a big issue when the phone conversation ended shortly after that, he did mention he would just chuck it in the bin, so I left it at that until we noticed the strange thread on here.

I would have offered to replace it but as mentioned previously we no longer sell the Unger Scrapers.

If I can help with anything I will try to.

If you have any questions please feel free to message me.

Kind regards,

Simon
PolarBrite

Just sounds like "one of those" customers to me!

[South Window Cleaning Ltd]

sold as unger scraper:

[Clever Forum Name]

Christ. Speechless.

[Nathanael Jones]

All that fuss for a poxy £4.99 scraper???

Someone needs to go back on their meds!

[robert mitchell]

sold as unger scraper:

What exactly is the problem?

The pic was out of date , he apologised and offered you a refund.

sounds like pretty good customer service to me .

Have you never made a mistake?

Remember , the man who never made a mistake , never made anything.

[Dave Willis]

That's shocking! I would be straight on the phone to the Sun.

[PurefectWindowCleaning]

Unbeleivable Jeff

[windiewasher]

sold as unger scraper:

A £4.99 scraper lol
all the fuss over a scraper.Shocking behaviour.
I hope you apologise to polarbrite as they offered your money back.
Classic.

[brad t]

MODS ban him for not posting   

[wfp master]

scrapping the barrel moaning about a scraper. . do the unger ones have go faster stripes.?

[paul13]

This forum just keeps getting better

[wfp master]

10 spare blades i hope hes ok. that silverline scraper might have cracked him up.

[wfp master]

MODS ban him for not posting   

hes having unger withdrawals.

[rosskesava]

I cannot believe that the original complaint was over a scraper?

Sorry Steve from PolarBrite if it's not but is this all a wind up?

[Don Kee]

Thats bang out of order having the wrong picture of the scraper...

I'd go on an unger strike.....

[Clever Forum Name]

Thats bang out of order having the wrong picture of the scraper...

I'd go on a unger strike.....

Like it lol

[p1w1]

lol unbelievable what a complete tool  ..thanks polar brite for clearing that up.

[CleanClear]

sold as unger scraper:

I'm with you, if i ordered a Unger scraper and got that, it would be going back. Actually i would expect it to be collected. Its their mistake (Polarbrites) for putting a wrong photo , description or whatever and to be honest they should have just refunded you with no quibble as its not what you ordered.
    You should of said that in your original post as well its no good giving half a story leaving us all guessing. And, causing Polarbrite to respond here.
 I don't think you handled this well at all, and i don't think Polarbrite have either.