[davids3511]

They have been customers for 5 years. Started out at £15.00 then went up to £18.00 2 years ago when they put on a large extension at the back. Property similar to this but with three small dormers instead of one large.

http://www.rightmove.co.uk/property-for-sale/property-40994912.html/svr/1718

[LBWCS]

I wouldn't reply. Put your energy into a new or valued customer not a waster :-)

[Clever Forum Name]

DUMPED

[Dave Willis]

Yer that's that Windowpro company they're very cheap.

[Richard iSparkle]

it winds me up how cheap some people can be.  that's a pricey house theyve got there and they want to save £3 a month of their window cleaner?

I'd remind them of the service they are getting and say no as you charge a fair price for you work.  I would charge more for that house in my area.  

make them feel cheap for asking, remind them everything you do and how reliable you are etc and your insurance etc.

you may loose them, you may not loose them, but if you cut the price it will wind you up everytime you do it.

[robertphil]

i would write a confusing reply  " im happy too much the price "  and then  dont return

[davids3511]

Yer that's that Windowpro company they're very cheap.

[davids3511]

it winds me up how cheap some people can be.  that's a pricey house theyve got there and they want to save £3 a month of their window cleaner?

I'd remind them of the service they are getting and say no as you charge a fair price for you work.  I would charge more for that house in my area.  

make them feel cheap for asking, remind them everything you do and how reliable you are etc and your insurance etc.

you may loose them, you may not loose them, but if you cut the price it will wind you up everytime you do it.

I'm not going to do that, would feel like I'm grovelling. Stupid I know, but let them off if they want to go is where my mind is at. The truth is I only get to do them every 6 weeks anyway so at £15.00 monthly they will be £4.50 down anyway.

[davids3511]

It's just ped me off a bit, this guy is a doctor living in a £700k house and he's messing about over £3.00.

[andyM]

They've probably been reading posts on Mumsnet and think they are paying too much.  
http://www.mumsnet.com/Talk/good_housekeeping/963965-window-cleaner-charges/AllOnOnePage

[mark dew]

There's no harm in them asking. I wouldn't waffle either though.
I'd reply, no I can't, sorry.

[Cliff perkins]

dump him

[KS Cleaning]

Whilst I hate to lose a valued customer, as a business I make a point not to lower my prices when someone tries to undercut me. I think you will find my price is very resonable for the sevice I provide. Thank you for your custom over the last 5 years

[SeanK]

I cant match this price so could you please let me know if you want to cancel
before the next clean.
I you decide to cancel then I would like to thank you for your custom and wish you all
the best in the future.

In all business you win some you lose some no point in getting annoyed.

[davids3511]

Would I be a complete idiot if I ignored it and just never went back? I do the neighbours either side though.

[robert mitchell]

Whilst I hate to lose a valued customer, as a business I make a point not to lower my prices when someone tries to undercut me. I think you will find my price is very resonable for the sevice I provide. Thank you for your custom over the last 5 years

This is spot on in my opinion .

[robbo333]

"Unfortunately I cannot match the price you've been quoted, so I have replaced your slot with a new customer from my waiting list.
Thank you for your previous custom and best wishes for the future."

[dazmond]

no chance would i lower my price!in fact i clean houses in the area you ve highlighted and i charge £25-£30 (2 monthly).

[dazmond]

i think £18 is VERY CHEAP if its like the one in the link.plus if its a £700,000 house its £25-£30 all day long in my book.some customers really are cheapskates that live in these types of houses.im pleased to say i dont clean for people with that attitude.

[Richard iSparkle]

They've probably been reading posts on Mumsnet and think they are paying too much.  
http://www.mumsnet.com/Talk/good_housekeeping/963965-window-cleaner-charges/AllOnOnePage

that makes interesting reading!

especially the numpty who thinks the WC is overcharging by double after some bad maths, and then the numpty WC who says £7.50 is the usual price???!!!  WTF???