[Klean07]

I had one today say that even though there's another month left in the year for me! It happens every year though not too many thankfully!
Anyone else get this?

[C o z y]

No mate, dumped all the PITA custies at the start of the business lol. 
Only joking, we get one or two a year, we just don't go back.

[Simon Mess]

I had a guy the other day tell me (by a note in with the cheque) that he wanted to 'take a break from having his windows cleaned' till after winter, and he would be in touch next year!. I will be sending a letter back to him shortly that I work all year round, not seasonal, so if that's what he wants, I wont be back!

[Pro-Smart]

I had a guy the other day tell me (by a note in with the cheque) that he wanted to 'take a break from having his windows cleaned' till after winter, and he would be in touch next year!. I will be sending a letter back to him shortly that I work all year round, not seasonal, so if that's what he wants, I wont be back!

Why not leave it and wait to see if does call you back... If he does (but he probably won't) you can then decide if you want to do his windows then especially when the working days are longer during the spring/summer. If he doesn't call you back then he's off the round anyway...

A few of my customers want to go to 8 weeks during the winter and 4 weeks in spring/summer. That's fine by me as I believe in a little flexibility goes a long way rather than being too rigid. A couple of these customers then gave me patio/driveway cleaning jobs this summer and so I made a few £hundred more as a result.

That said, those ppl that proper mess you around should just be dumped whatever! 

[Neil Gornall]

My lads had a crafty customer today.  They were told to leave it for a month, no explanation.

Only when I looked at the list and figured out its an 8 weekly job which means by skipping a month they get a Christmas clean. if it was done today we wont be around again until January.





So I put  them forward 8 weeks on the system. Got to keep things regular 

[dazmond]

yeah i get a few.just put the price up when you next take them back on after xmas.good excuse for a price rise!

never dump unless they are a bad payer!

[gary999]

yep had one or two...they will be cleaned on the 27th of dec

will have to be then,because im not working in jan

[davids3511]

I had a guy the other day tell me (by a note in with the cheque) that he wanted to 'take a break from having his windows cleaned' till after winter, and he would be in touch next year!. I will be sending a letter back to him shortly that I work all year round, not seasonal, so if that's what he wants, I wont be back!

Why bother?

[AuRavelling79]

I've hardly any who dare try this game now.

Clean/Clean/Clean/Mess/Drop.

Or make a rod for your own back. You choose.

[lee_dewing]

Tell em that the trouble with that is if you get asked by a new custie you'll have to give new custie there space.


Or say your not a tortoise you don't hibernate through winter.

Well said Gold

[Simon Mess]

I had a guy the other day tell me (by a note in with the cheque) that he wanted to 'take a break from having his windows cleaned' till after winter, and he would be in touch next year!. I will be sending a letter back to him shortly that I work all year round, not seasonal, so if that's what he wants, I wont be back!

Why bother?

Why bother what?

[wfp master]

I had a guy the other day tell me (by a note in with the cheque) that he wanted to 'take a break from having his windows cleaned' till after winter, and he would be in touch next year!. I will be sending a letter back to him shortly that I work all year round, not seasonal, so if that's what he wants, I wont be back!

Why bother?

Why bother what?

sending a letter just dump & forget.

[bobplum]

I had a guy the other day tell me (by a note in with the cheque) that he wanted to 'take a break from having his windows cleaned' till after winter, and he would be in touch next year!. I will be sending a letter back to him shortly that I work all year round, not seasonal, so if that's what he wants, I wont be back!

Why bother?

Why bother what?

sending a letter just dump & forget.

also they will say "can you now do it every 2/3 months"
from my experience remove from your list and replace, you run your business your way not theirs
 

[koopmaster]

I dont mind changing them to 2 months.  Some people are struggling with money.  I had a single girl last night say can I stop cleaning.  I texted back " ok, where you happy with my cleans"  then straight away another text " would you prefer a 2 monthly clean"

she texed back saying it was money.  then said 2 months would be a better option. 

I think because everyone is broke after Christmas they panic a little bit.  hell when I was doing a normal office job we used to be broke after Christmas and January.   

Good advice though about the price increase.  I will be upping the winter breakers by a pound when they call next year.

 

[Simon Mess]

I had a guy the other day tell me (by a note in with the cheque) that he wanted to 'take a break from having his windows cleaned' till after winter, and he would be in touch next year!. I will be sending a letter back to him shortly that I work all year round, not seasonal, so if that's what he wants, I wont be back!

Why bother?

Why bother what?

sending a letter just dump & forget.
The reason I would send the guy a letter is to give him the chance to reconsider. If I tell him I don't work seasonal, he might think about it and realise how unfair and unrealistic it is to expect someone to do without their 'wage' over winter. Don't get me wrong, I aint holding my breath, but you never know!

[Klean07]

Had one text last night come back in January then merry xmas at end of it to which I replied Bar Humbug!

[C o z y]

I had a guy the other day tell me (by a note in with the cheque) that he wanted to 'take a break from having his windows cleaned' till after winter, and he would be in touch next year!. I will be sending a letter back to him shortly that I work all year round, not seasonal, so if that's what he wants, I wont be back!

Why bother?

Why bother what?

sending a letter just dump & forget.
The reason I would send the guy a letter is to give him the chance to reconsider. If I tell him I don't work seasonal, he might think about it and realise how unfair and unrealistic it is to expect someone to do without their 'wage' over winter. Don't get me wrong, I aint holding my breath, but you never know!

A point needs to be made here mate. People have a window cleaner to get their windows clean, not to provide him with a wage all year. We provide a service, so if someone wants to change the service to suit them but not you, then I find it best to go our seperate ways. The best way to avoid these situations is to get more work than you can handle, then shave off the "leave it this time's".
The customers doesn't owe us anything regarding an income because we have bills to pay. Hope you see what I mean.

[Jim Waugh(Albright & Shiny)]

Don't sweat over this..  I make two Points.

1) thats fine but I won't be able to guarantee Ill have a space in my round after Christmas as Ill have to take on another customer to keep up my income..
2) If After that and the are still insistent I offer them the 10 week rate instead of the 5 (to secure their place on the round) the 10 week rate is 50% higher than the 5 week rate.. I lose next to nowt. and reduce my effort....

Haven't lost one yet.....

[lee_dewing]

A point needs to be made here mate. People have a window cleaner to get their windows clean, not to provide him with a wage all year. We provide a service, so if someone wants to change the service to suit them but not you, then I find it best to go our seperate ways. The best way to avoid these situations is to get more work than you can handle, then shave off the "leave it this time's".
The customers doesn't owe us anything regarding an income because we have bills to pay. Hope you see what I mean.

Good points there, took me longer than it should of to realise that.
First few years jumping through hoops to keep everyone happy i did need the work.
I use to hang on to every custie for dear life.

Funny i don't throw custie away if i can help it but when i can see it's turning sour.
Dumped a couple recently and within a few days i've picked up new custies is that Karma

[Klean07]

If everyone said this to me then I wouldn't have any work to do next month! I've made my mind up and decided to dump them!