Kev
Not offended in the slightest. We are a different type down here and probably more closed shop than the window cleaning section.
I think it is true to say that we like to know who we are dealing with and for obvious reasons, direct competition, particularly at a residential level, one of your competitors, in your area might not want to share their paperwork.
I tried to see what Pro Clean were about last night and the link didn't work but seems to be working fine now.
I like the website, nice and crisp, good photos.
On one of your photos I see what looks like a pressure washer poking it's nose out, if it is what you use and you have achieved decent results, fair play but a step into commercial may require something more substantial.
Is it your machine?
My RAMS may be a little detailed for you but for the method statement I walk myself around the works asking,
What needs to be done,
what do I need to do to get the works done
How long will it take
What will be the impact of my works
Do I need barriers
Will it be a live environment
Is there anything I am missing, unforeseen etc (the hardest thing to account for but the one that will trip you up)
The risk assessment can be virtually fixed, apart from slight tweeks on the subtle differences on each job, if you do it properly.
The Method statement can be done so that you have working on cladding, block paving, roof, concrete, Tarmacadam and these ways of working copied and pasted, again with the tweeks to suit the works.
Always make sure you date, address where the works will be, the contact, any purchase order number, letterhead, again fixed apart from the details
Get into a routine of always working the same way, so on my method statements (MS) I can describe the set up from van to safe working area (SWA), a barriered area that encompasses all works, including hoses, vans, MEWP and it remains the same, so the risks on this part remain the same, only changed by what we are cleaning.
You wont get many people offering you a template, we are all at different stages, there may be some online.
Mine is continually changing and what I had last week has been superseded by what I am producing for some works at a store in Leicester now.
There have been some significant changes, develop it, fine tune it.
For instance I have now included conformity certificates for the new harnesses bought, these show that the harnesses being used are new, dated and in good order.
We have to include filling up with red diesel because if there is a spillage and it goes into a watercourse what is the procedure to contain & report, where this is done, how it is done and lots of other points. On my works diesel is a chemical used and has to have a MSDS (material safety data sheet).
At a commercial level your RAMS are as important as the works, the client wants to know that all the angles are covered and it isn't going to come back on them, if it goes wrong.
Rob
