Pitch black regular customer leaves house at 7am wants to be in as she doesnt think we are cleaning them .. so I gave her what she wants turned her into an early start like a commercial job lol she is quite shocked haha also have another one off to start in 15 mins you can get away with anything on first cleans as they are so keen so early starts is never a problem who els does these early starts on problem customers. ,?
If any of my customers didn't trust me I wouldn't clean them at all.
Yes I normally have that view too but was in a funny mood to give her what she wanted she now naturally prefers to leave her gate open again rather then be disturbed at stupid a clock in the morning
It actually works well I have just arranged another problem customer that wants the back done but doesn't want to leave the gate open as someone might burgle her house
So its booked in at 7am lol
I Have done this before but now I'm actually really starting to realise that these demanding customers are actually worth keeping you can't start domestic really till 8.30am when everyone's gone to work and the kids have been dropped off at least the just turn up ones but the ones who want to be in provided they accept early its basically dead money brought to life during hours you can't work
You do commercial early and late when you can't do domestic but I'd say its well worth having a 30% mix of these sort of customers included in your commercials :!)