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Hi KleanTake a look at thishttp://www.cleanitup.co.uk/smf/index.php?topic=160318.msg1331785#msg1331785I work with my wife and her pole hose is always tangled up if she uses my pole for a job same story all tangled up - same hose same pole yet I never have a problem.As I said before couple times a day or however often just undo a clamp and spin the brush head clockwise or anti-clockwise a few times (sometimes up to 8 turns) you'll soon find out if which way to turn it - it will either make it worse or start to untangle.Keep doing that whenever you clean your pole hose - usually after each job I hope! and you will have no tangles!!!