[TomSE]

Hi Fellas

Does anyone else give out a small sheet with anticipated cleaning dates to there customers at the start of the year?

Any chance I could get a look at someones as I'm trying to improve my own at the moment.

Also I have been thinking of putting quotes for add on jobs underneath these dates to push these more for exaple.

Dear Customer

Your details for window cleaning for 2014:

£.......   4 / 8 Weekly

Anticipated Cleaning Dates

8th jan
3 feb
.... ETC

Then underneath

Fascia Board Clean ...........
Gutter Clear ......
Conservatory Roof Clean....

Anyone else do this? Thoughts?

Thanks, Tom

[H20cleaning]

mine changes from month to month though when it heavy rains or illness etc, so probly wouldn't work.
I find it much easier just taking everyones numbers and texting the night before, yes sometimes that gives the messers an easy way out and to ''leave the gat locked by accident'' but over time you get rid of these

[TomSE]

Yeah I know what you mean, I say underneath all dates are approximate and may be late due to severe weather/holiday etc.

I do text some the night before still as well as those dates are approximate. Just find that especially the older generations like to know when your due. Just planning on using that as another way of keeping the add on services in there mind and push those more.

[8weekly]

Yeah I know what you mean, I say underneath all dates are approximate and may be late due to severe weather/holiday etc.

I do text some the night before still as well as those dates are approximate. Just find that especially the older generations like to know when your due. Just planning on using that as another way of keeping the add on services in there mind and push those more.

Might be an idea to state week beginning 4/12/2012 rather than the actual date so that your customers aren't confused/disappointed when you don't show on the planned date.

[Simon Mess]

When I take on a customer I tell them the work will be done approximately per calendar month. Obviously a calendar month is slightly longer than 4 weeks, so if the 24th happens to fall at the weekend, the work will be done on either the Friday or the Monday, depending on what works best for me (and the weather!). This gives me a fair bit of flexibility for things like bad weather, but it also means that if I want a holiday, I can jiggle things around to make a gap in my round. Last year I was on holiday for 9 days, but didn't miss any work!.

[Lee.]

I use a google calender which links to a scheduler on my website only customers can view it as they have a password. I can adjust as I go along from my iphone but it gives a general idea of when I am coming next.

www.neighbourhoodwash.co.uk

Sorry not giving anyone my pasword. 

[PoleKing]

I try not to book in advance where I can.
Closest I get normally is '3rd week or so'

[barry mallett]

Complicate and let's complicate it a bit more . No that's too easy I want to complicate it even more . 

[Ian101]

Complicate and let's complicate it a bit more . No that's too easy I want to complicate it even more . 

very true 

[LT carpet cleaning]

I use a google calender which links to a scheduler on my website only customers can view it as they have a password. I can adjust as I go along from my iphone but it gives a general idea of when I am coming next.

www.neighbourhoodwash.co.uk

Sorry not giving anyone my pasword. 

Seriously? What tragic customer could be bothered with all that nonsense! 

[Lee.]

Quote from: Lee. on September 24, 2013, 10:28:45 pm
I use a google calender which links to a scheduler on my website only customers can view it as they have a password. I can adjust as I go along from my iphone but it gives a general idea of when I am coming next.

www.neighbourhoodwash.co.uk

Sorry not giving anyone my pasword.  Grin Grin Grin


Seriously? What tragic customer could be bothered with all that nonsense!  Roll Eyes 
 
 
 

You've got a point Hummer, the only customers that have asked for a password is my mum and dad, ahhh bless