[kaz and pete]

Thanks all of you

you have all given some really good advise and we have taken it all on board and are just waiting to see what happens next,

but I must admit you are all great and I really mean thank you 

[windowswashed]

it is virtually impossible to scratch glass using waterfed poles if jets aren't protruding through other side of stock> I tried it once on a spare small window I had lying in the back garden to prove a point to customer after covering it with sand and washing it. chances are it was scratched by an earlier trad cleaner or customer herself or someone doing a builders clean and bullsing it up with old scrapers, etc. Near on impossible to scratch glass otherwise all our insurance premiums would be sky high and we'd all be charging a fortune to clean windows to cover our risks.

[Richard iSparkle]

You can read item 8 on this companys website. It's very informative and handy to know in case this ever happens to you
http://www.crystalcleanwindows.com/window_washing_FAQ.htm#top

Steve

I'm gutted but this site has gone down!  Anybody know where I can find it now?

[GoodFella2006]

You can read item 8 on this companys website. It's very informative and handy to know in case this ever happens to you
http://www.crystalcleanwindows.com/window_washing_FAQ.htm#top

Steve

I'm gutted but this site has gone down!  Anybody know where I can find it now?

CLICK

[Richard iSparkle]

i take the attitude now that it was not us that scratched the windows.  it would have to be something very obvious, that made sense with how we clean the windows for it to be us.

if they have had recent building work, or if there had been building work next door that caused it (from concrete splashes or cladding) then we take the attitude that the glass is damaged when the concrete hits it.  it is not us cleaning any of the concrete off that has damaged it.

we had one last year which was like this, the most likely explanation was that there was concrete on the windows from an extension next door, and when we cleaned did our regular clean and cleaned the splashes off the glass was scratched.  i paid for the glass to be replaced (about £200) the customer emailed me to say how i had restored her faith in companies and how impressed she was with our service, and then within 3 months had cancelled because she had decided to clean the windows herself
 
if you're confident when you visit them and tell them that you just can't see how you could have possibly scratched glass with your equipment then you'll be fine.  explain how you clean 100s of windows every week and how this is the first time you have had anyone suggest you scratched the glass.

good luck!