Interested In Advertising? | Contact Us Here
Warning!

 

Welcome to Clean It Up; the UK`s largest cleaning forum with over 34,000 members

 

Please login or register to post and reply to topics.      

 

Forgot your password? Click here

Customer not paying the answer.
« on: August 08, 2013, 01:35:32 pm »
So often when people do not pay the advice offered on the forum is drop the custy.Well here is a better option that I have used with great success.
  Its quite easy to do. Nag them, pester the hell out of them,I believe the last thing them want is to hear or see you. I call the every day until they pay me. If they block I use a different phone. I do not care if it offends them or disrupts there life I just go at the all the time. There will be not peace. Its letters, texts, phone call home there work there mobile and knock on there door until I am paid and, I charge 2 quid which is on the invoice .Its also states all legal cost will be born by the customer a month more until the pay.
Until now I have only one bad of 15 quid which I am busy with. Where did I pick this up from? Debt collectors.  Don`t  walk away. Never get  rude, stroppy or flustered just persistently nag. I don`t ever don`t take prisoners.
Good luck

Re: Customer not paying the answer.
« Reply #1 on: August 08, 2013, 01:40:34 pm »
This last customer took 5 months to pay but it cost him 30 quid more.

Smudger

  • Posts: 13438
Re: Customer not paying the answer.
« Reply #2 on: August 08, 2013, 01:44:50 pm »
That's all well and good but if your being excessive you may leave yourself open for a harassment charge ringing their place of work is a no no and you'd not recover the monies anyway

And let's put into perspective, you've probably spent more time, effort, and stress chasing this thing than the original debt.

Luckily for us windies the only loss is our time, unlike a builder who may have forked out for materials etc..

If your getting stressed over an occasional bad debt that amounts to 10 mins of your working month your in the wrong biz

Darran
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

Re: Customer not paying the answer.
« Reply #3 on: August 08, 2013, 01:51:52 pm »
THE ONLY THING WE PRODUCE IN THE GREAT BRITAIN IN VOLUME ...................................IS EXCUSES.
THE REASON I AM IN BUSINESS TO DO A GOOD JOB AND BE PAID.NO STRESS. THE STRESS IS FOR THE BAD PAYER.
After all stress is man made.

Re: Customer not paying the answer.
« Reply #4 on: August 08, 2013, 01:58:31 pm »
You don't ever don't take prisoners. Good for you  ;D

Jim Waugh(Albright & Shiny)

  • Posts: 559
Re: Customer not paying the answer.
« Reply #5 on: August 08, 2013, 02:53:13 pm »
Its not harassment and never will be, harassment must be intentional and be intended to cause harassment alarm and distress and have no lawful basis.. This is lawful pursuance of a civil unpaid debt which you have a right to do in law

easy clean

  • Posts: 570
Re: Customer not paying the answer.
« Reply #6 on: August 08, 2013, 03:00:26 pm »
The one I love to use when they don't answer the phone anymore is that I call them off a different number let it go to answer phone and then in the message say their name and then act as if the phone is breaking up by saying bits of words and every other word if you get the idea. Watch how quick they call you back, people are nosey and will want to see what you wanted, then when they call say "hi it's the window cleaner" it gets mine every time

C o z y

  • Posts: 7775
Re: Customer not paying the answer.
« Reply #7 on: August 08, 2013, 03:14:57 pm »
 ;D What a good idea.
No still don't understand, I must be thick

Ian101

  • Posts: 7887
Re: Customer not paying the answer.
« Reply #8 on: August 08, 2013, 04:10:28 pm »
I went thru a phase of doing this with slow payers Sat morning at 8am etc then realised I had better things to do with my time so binned about 30 in one go and spend my time canvassing for "proper" customers now dont have that problem any longer  :)

king marko

Re: Customer not paying the answer.
« Reply #9 on: August 08, 2013, 04:10:49 pm »
That's all well and good but if your being excessive you may leave yourself open for a harassment charge ringing their place of work is a no no and you'd not recover the monies anyway

And let's put into perspective, you've probably spent more time, effort, and stress chasing this thing than the original debt.

Luckily for us windies the only loss is our time, unlike a builder who may have forked out for materials etc..

If your getting stressed over an occasional bad debt that amounts to 10 mins of your working month your in the wrong biz

Darran
Spot on mate

dazmond

  • Posts: 23977
Re: Customer not paying the answer.
« Reply #10 on: August 08, 2013, 05:43:21 pm »
they are very few and far between non payers on my round.i think i wrote off £36 last year and its only  £25 this year.peanuts.

i really couldnt be bothered harassing them.too busy cleaning other customers windows and relaxing! ;) :) :)

dont clean more than twice without payment then you dont lose much if they dont pay.i have got a letter off darren lanes window cleaning that i will post to messers in the future.

its funny isnt it?i remember people who didnt pay me 10 years ago and the amount as well!

ive never had a really good paying job either domestic or commercial that hasnt paid me!id be chasing it up a bit more if it was a few hundred quid though!! ;D ;D
price higher/work harder!

koopmaster

  • Posts: 498
Re: Customer not paying the answer.
« Reply #11 on: August 08, 2013, 06:57:13 pm »
I have the same thinking,  dont dump them just hassle\ remind them to pay.  most people just forget,  I have 1 customer that did not pay since december 12 and when I caught up to him he said sorry but he actually works 7 days a week.  he went straight out and withdrew £50 and paid for the last 5 months and 4 months in advance.

I now only have 1 that I am convinced is a crap payer and can sense he is a waste of time.  once I get my money hes gone, the others are just busy people.

Pete Thompson

  • Posts: 960
Re: Customer not paying the answer.
« Reply #12 on: August 08, 2013, 11:34:03 pm »
Quote
Its quite easy to do. Nag them, pester the hell out of them,I believe the last thing them want is to hear or see you. I call the every day until they pay me. If they block I use a different phone. I do not care if it offends them or disrupts there life I just go at the all the time. There will be not peace. Its letters, texts, phone call home there work there mobile and knock on there door until I am paid and, I charge 2 quid which is on the invoice .Its also states all legal cost will be born by the customer a month more until the pay.
Until now I have only one bad of 15 quid which I am busy with. Where did I pick this up from? Debt collectors.  Don`t  walk away. Never get  rude, stroppy or flustered just persistently nag. I don`t ever don`t take prisoners.
Good luck

Lol, who has the time or the energy for that?  For the sake of £10 or £15, no thanks I've got better things to do with my life than spend my precious time nagging people. 

If it's work time, then it's time I'd rather be out earning money.  If it's my free time, I'd rather be at the cinema or hiking in the mountains.

Nagging people just puts me in a bad mood.  Much easier to drop them and replace with someone you don't have to nag.  Problem solved.

Re: Customer not paying the answer.
« Reply #13 on: August 09, 2013, 05:24:53 am »
Chasing up payment is part of our job,as we are our own credit department.

Smudger

  • Posts: 13438
Re: Customer not paying the answer.
« Reply #14 on: August 09, 2013, 07:11:54 pm »
Chasing up payment is part of our job,as we are our own credit department.

Correct but spending £££. To collect ££ is a waste of time

Do you also leaflet and flyer all the neighbours telling them. Mrs x at no. 22 has failed to pay the window cleaning bill and why not place a full page ad in the local newspaper that will get their attention

Darran
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

PoleKing

  • Posts: 8974
Re: Customer not paying the answer.
« Reply #15 on: August 09, 2013, 07:19:57 pm »
Chasing up payment is part of our job,as we are our own credit department.

Correct but spending £££. To collect ££ is a waste of time

Do you also leaflet and flyer all the neighbours telling them. Mrs x at no. 22 has failed to pay the window cleaning bill and why not place a full page ad in the local newspaper that will get their attention

Darran

Funny you say that. I mentioned a debt a few times to the debtors neighbours.
Once they squared it up on their neighbours behalf.
Once, she told me where he drank.
I left a note saying please pay up, if you're finding it inconvenient I could meet you at (his local) The Falcon.
Paid the next day on full-didn't want the embarrassment I assume.
www.LanesWindowCleaning.com

It's just the internet. Try not to worry.

Perfect Windows

  • Posts: 4179
Re: Customer not paying the answer.
« Reply #16 on: August 09, 2013, 07:58:30 pm »
Mad.  Barking mad.  More barking than a dog on steroids from Barking.

Time spent chasing £15 is better spent cfinding someone who will pay you.

A customer who pays £15 every four weeks will spend just under £4,000 with you over the next 20 years.  Instead of chasing the £15, use the time instead to chase the £4,000.

Vin


Smudger

  • Posts: 13438
Re: Customer not paying the answer.
« Reply #17 on: August 09, 2013, 08:50:58 pm »
Mad.  Barking mad.  More barking than a dog on steroids from Barking.

Time spent chasing £15 is better spent cfinding someone who will pay you.

A customer who pays £15 every four weeks will spend just under £4,000 with you over the next 20 years.  Instead of chasing the £15, use the time instead to chase the £4,000.

Vin



Well said that man

Darran
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

Smudger

  • Posts: 13438
Re: Customer not paying the answer.
« Reply #18 on: August 09, 2013, 09:03:15 pm »
Under the Administration of Justice Act, debt collectors cannot harass you into paying your debts.

This means they’re not allowed to continually phone you, repeatedly visit you at home or hassle you in public.

They’re meant to keep their attempts to contact you within reasonable hours too –so they don’t have the green light to visit or call you at any time of the day or night.

What’s more, if you ask to be contacted by email or post only then they must respect this request and can’t get in touch through any other means.

So to stop unwanted phone calls or visits you should inform debt collectors that you only want to be contacted in writing (specifying whether by email or post).

Make sure you ask for written acknowledgement of your request and keep a record of all your correspondence with them just in case.

Can debt collectors tell your family you’re struggling?
No, discussing your debt with a family member, friend or neighbour without your permission is in breach of data protection laws.

Debt collectors or creditors are not allowed to disclose your financial situation to anyone else, unless you give express permission for them to do so.

Can debt collectors contact your employer?
Again, speaking to your employer about your borrowing without your permission is against data protection laws.

What’s more, unless your debt is a business loan, the company or collection agency cannot call or visit your place of work to collect payment unless you’ve given them permission
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

ascjim

Re: Customer not paying the answer.
« Reply #19 on: August 09, 2013, 10:05:47 pm »
Quote
Its quite easy to do. Nag them, pester the hell out of them,I believe the last thing them want is to hear or see you. I call the every day until they pay me. If they block I use a different phone. I do not care if it offends them or disrupts there life I just go at the all the time. There will be not peace. Its letters, texts, phone call home there work there mobile and knock on there door until I am paid and, I charge 2 quid which is on the invoice .Its also states all legal cost will be born by the customer a month more until the pay.
Until now I have only one bad of 15 quid which I am busy with. Where did I pick this up from? Debt collectors.  Don`t  walk away. Never get  rude, stroppy or flustered just persistently nag. I don`t ever don`t take prisoners.
Good luck

Lol, who has the time or the energy for that?  For the sake of £10 or £15, no thanks I've got better things to do with my life than spend my precious time nagging people. 

If it's work time, then it's time I'd rather be out earning money.  If it's my free time, I'd rather be at the cinema or hiking in the mountains.

Nagging people just puts me in a bad mood.  Much easier to drop them and replace with someone you don't have to nag.  Problem solved.



Your right, there's more to life then just money! I'd rather be living my life then worrying about a measly £20 debt. I'm only a window cleaner 6 hours a day and the rest of the time I'm James.

You can always earn money but time you can't get back