[GB Window Cleaning]

So i did a first clean for a big house 8 weeks ago tomorrow, The evening after i did the clean i get a phone call of the demented o.c.d. hag saying ive scratched her door handles (of all things) Anyway i wnet straight round and demonestrated to her satifation that this is not possible

The thing is she is due for her next claen tomorrow, i just fear that there will be something wrong after the next clean too. So i was thinking, should i just dumop her or give her a 2nd chance?   I'm all up for dumping as she stinks of trouble this one!

Answers on a post card to P.O box .......

[Jim Waugh(Albright & Shiny)]

bin....

[Cliff perkins]

Only u know the answer to this question mate.
Go with your gut instincts

Regards

[GB Window Cleaning]

Dumped   I feel better already   I'll send her a text saying do to changes in the busniess we will no longer be able to service your property  ... Instead if the usual courtesy text i send!

Thanks lads

[bobplum]

i have one exactly the same,3 cleans, 3 complaints..........." this pole system not upto it..your the second one i have had"  i did actually say to her "when did you develop ocd " she pays by standing order but i think one more clean and any more complaints we will have to part

[Perfect Windows]

Use gracie ju-jitsu on her.  Seems to solve every other problem...

Vin

[Michael Peterson]

sometimes after you set a customer straight like you have this time they can turn out to be a good one but you will know with your instincts like the other guy said

[Richard iSparkle]

i have one exactly the same,3 cleans, 3 complaints..........." this pole system not upto it..your the second one i have had"  i did actually say to her "when did you develop ocd " she pays by standing order but i think one more clean and any more complaints we will have to part

i bet these people get passed round from window cleaner to window cleaner....  we have the same type of customers from time to time.  best to dump them.  they make life stressfull! 

[GB Window Cleaning]

Thanks for the reply's lads. I feel that this custy is a bit of an oddball... Infact no, she is defo and oddball . So iv'e made up my mind to give her an excuse and dump her. I'm just gonna say that due to changes i can no longer service the property.

Out of interest would anyone tell her the trush and say. "To be honest mrs £$%"£". I feel that your always gonna find a problem with every clean i do and there fore i can't keep you as a custy" Or something along those lines? 

[PoleKing]

Be honest.
Not rude-just honest.

[Washing Windows]

I would explain that the standard you have cleaned to previously is what she can expect from you in the future and then ask her if she happy to proceed on that basis.

A bird in the hand is worth two in the bush.

[AuRavelling79]

"Would you tell her the truth?"

Raises hand.


I'm sorry Mrs O'Seedeigh but when you accused me of scratching your doorhandles I realised I was dealing with someone who doesn't think things through before calling me back to put things right which I couldn't possibly have done wrong.

I firmly believe it was a ridiculous and frivolous complaint and further I believe that working for you will raise my stress levels inappropriately. So I have decided we should part company and I respectfully ask you to find another window cleaner.


Or...

Oh dear, Mrs O'Seedy, the buses don't go where you live do they? Find another window cleaner please.

[GB Window Cleaning]

Some good honest replys there. thankyou everyone. I think i really need to chill out if i'm ever gonna last in this business to be honest. I get all qittery and feel my temper raising with some idiots lol

My dad was just the same, infact he was worse. Hehe. Its not a good way to be though if your trying to be a business man is it! 

Cheers lads

George

[Ian101]

I have a few like this keep em as like the challenge as keep these happy and rest will be more than pleased - most of em calm down after a year or two

[AuRavelling79]

I have a few like this keep em as like the challenge as keep these happy and rest will be more than pleased - most of em calm down after a year or two

I've got one like that - but she only complains for a missed finger mark on an internal georgian pane or a tiny run on an ally framed window.

That I can cope with; it's when they start saying you've scratched things or damaged "the seals" that I get a bit wary.

[PoleKing]

GB-thought the Kung fu would keep you calm?
All that woo sah and rubbing your ear lobes etc...

On a positive note-as soon as business goes well enough for you that it doesn't matter whether you keep or lose a customer, you will definitely calm down a bit.
When you've 3 months money in the bank with no debt you'll soon chill out.
Focus on that point in life-it'll really help.

If you're already there-ignore previous comment and hope for the best

[Paul Coleman]

Thanks for the reply's lads. I feel that this custy is a bit of an oddball... Infact no, she is defo and oddball . So iv'e made up my mind to give her an excuse and dump her. I'm just gonna say that due to changes i can no longer service the property.

Out of interest would anyone tell her the trush and say. "To be honest mrs £$%"£". I feel that your always gonna find a problem with every clean i do and there fore i can't keep you as a custy" Or something along those lines? 

I have been straight in the past sometimes but worded it a bit better.  Something like "It would appear that the service you require and the service I can supply are incompatible."  That way it's a "no fault" conclusion.

[DG Cleaning]

So a customer complains once and that's it she loses her window cleaner?
The mind boggles

[MATT BATEMAN (OWC)]

So i did a first clean for a big house 8 weeks ago tomorrow, The evening after i did the clean i get a phone call of the demented o.c.d. hag saying ive scratched her door handles (of all things) Anyway i wnet straight round and demonestrated to her satifation that this is not possible

The thing is she is due for her next claen tomorrow, i just fear that there will be something wrong after the next clean too. So i was thinking, should i just dumop her or give her a 2nd chance?   I'm all up for dumping as she stinks of trouble this one!

Answers on a post card to P.O box .......

Sounds like you're the one with OCD.

[C o z y]

Use gracie ju-jitsu on her.  Seems to solve every other problem...

Vin