[colin stee1e]

Do any of you use a signed contract with a crusty. Term and conditions etc.

Thanks

C

[rosskesava]

Absolute and complete and utter waste of time and not enforceable anyway.

[wpclean]

Try it, and let us know how you get on 

[home6442]

Hard enough getting domestic customers at times never mind getting them to sign a contract.
What would be the point all good rounds are built on good honest customers.
Messers would still get the better off you coming out with things like.
I would need to see how well you clean the windows before signing then once you've cleaned
them say no I don't think ill bother.
Target the right customers.
Clean payment or no second clean and you wont go far wrong.

[Roy Harding]

I have been doing this for quite a while, with no problem.

It lets the customer know things like you need notice if they want to cancel for one clean etc.

Roy

[formb]

We have Ts&Cs on the quote. The customer is technically agreeing to them when they give us the go ahead. Never tried to enforce anything on it as it would be futile. It does let them know where we stand though.

[wfp master]

Lmao contracts the customer decides if they want a window cleaner not you.

[formb]

Lmao contracts the customer decides if they want a window cleaner not you.

 

You decide if you want a mobile phone not O2, you decide if you want british gas to supply your leccy or to service your boiler not them, you decide if you want broadband not TalkTalk. Your choice if you want sky TV.

All of those services need a contract, Christ, even my milkman has terms and conditions.

I am struggling to think of ANY regular service that does not require some kind of customer agreement.

[wfp master]

Lmao contracts the customer decides if they want a window cleaner not you.

 

You decide if you want a mobile phone not O2, you decide if you want british gas to supply your leccy or to service your boiler not them, you decide if you want broadband not TalkTalk. Your choice if you want sky TV.

All of those services ned a contract, Christ, even my milkman has terms and conditions.

I am struggling to think of ANY regular service that does not require some kind of customer agreement.

your a window cleaner

[formb]

you're a window cleaner

So?

[wfp master]

Dont compare a window cleaner to sky ect. Lol.

[formb]

Don't compare a window cleaner to sky etc. Lol.

ROFLMAO what about the milkman then? LMAO or servicing my boiler? LOL Or PAT testers?

Why not compare them? There is no need for these contracts other than to ensure that both parties know where they stand and to extort more money from you than perhaps you need to pay.

I don't have contracts on domestics as I said but they are a necessity for commercial customers. Not really laugh worthy when you think about it.

[wfp master]

Comms yes doms no.

[formb]

Comms yes doms no.

Once you have a set of general terms and conditions set up why not give them to domestics also??

Like I said I have never tried to enforce them as it would be a waste of time. Maybe, just maybe, some of my customers would have been a pain in the harris but having read my Ts&Cs and taken them on board they have been no problem. I'll never know but I feel sure this IS the case.

[home6442]

Nothing wrong with letting your customers know your terms and conditions.
Frequency of cleans when payment is due and so on.
But thats different to a signed contract.
I personally wouldn't start laying down the law on a new customer as most
don't need it and it wont stop messers.
Good rounds are built on customer and cleaner trust.

[Jim Waugh(Albright & Shiny)]

Surely T&C's have the advantage of letting your customer know what they can expect from You. Isn't this a potential selling point when canvasing?

[8weekly]

Lmao contracts the customer decides if they want a window cleaner not you.

 

You decide if you want a mobile phone not O2, you decide if you want british gas to supply your leccy or to service your boiler not them, you decide if you want broadband not TalkTalk. Your choice if you want sky TV.

All of those services ned a contract, Christ, even my milkman has terms and conditions.

I am struggling to think of ANY regular service that does not require some kind of customer agreement.

your a window cleaner

Words fail me.

I think Soapy is right though. Not a contract, but terms and conditions. They would be enforcable too.

[AuRavelling79]

The wise will listen to Roy Harding and Soapy Souter. They are very successful window cleaners. To mock their opinions is to do yourself (and them) a disservice.

When I think of some of the million pound properties in the Wye Valley where Roy has his business and the amounts involved I can understand why you might have a contract.

Personally I see no need for anything in writing for any of my domestic customers who are nearly all in the £10 - £30 a time bracket other than an occasional email to clarify a specific job from time to time.

sfwc's "just a window cleaner" maybe how he views himself and his aspirations which is fine if he's happy with that; but I won't let that attitude be projected upon me so why should anyone else.

[wfp master]

Gold what I meant was window cleaner & sky ect completely diffirent.

[MATT BATEMAN (OWC)]

They are different, but they are both businesses which interact with their customers. If you have terms and conditions it doesn't mean that you are going to sue or attempt to sue someone who breaks them, they simply show your customers what you expect from them.

Lots is said on here about educating customers and we all at some point are likely to have to do that. Giving them a piece of paper with the education already on it can save a lot of time and you can then simply refer to this if at a later date should there be an issue.

Go into a verbal agreement without terms and conditions and you'll probably have to explain your side of the situation at some point in the future. It clarifies the scenario and states that you expect something from them in the form of an acceptable and workable relationship. Theres lots to be said for them.