[Dave Willis]

Snowed under with work so tried passing some of my work work on to another windy. Customer just phoned and went berserk. Never really thought about it before but she got very upset.

Oh well, live and learn.

[DaveG]

Why did she go berserk Dave?

[tlwcs]

Why did she go berserk Dave?

I would imagine it takes away their choice of who they use?
Tony

[stuart mc]

they can go beserk all they like, if I decide I am not cleaning them any more then that is that, I probably would not pass them on though without at least telling the customer first though

[8weekly]

Why did she go berserk Dave?

Was it his wife? 

[Dave Willis]

Because she was one of my original customers from 2007. I hadn't phoned her in advance. I never even considered they would object. I thought I was doing them a favour in a way because I was two months behind with her.

My Mrs could see her point though.

She said "we helped to get you started" which was true I suppose.

[Simon@ Clearview contractors]

Because she was one of my original customers from 2007. I hadn't phoned her in advance. I never even considered they would object. I thought I was doing them a favour in a way because I was two months behind with her.

My Mrs could see her point though.

She said "we helped to get you started" which was true I suppose.

She's obviously upset about it, take her a bunch of flowers around, it will be the best £5 you ever spend.

[SPE]

I can see her point, it does have an air of " I can't be arsed now I'm doing well and have better paid jobs".
( I maybe wrong perhaps there are other reasons)
Lesson learnt, some customers show loyalty and that should be returned or atleast be straight up enough to  explain the situation to them. most would feel the same I think, a stranger comes to the door and says" I'm cleaning your windows from now on because Dave said it was ok "

[Dave Willis]

Yes that was exactly her point. I hadn't even thought about it. I hope the others take it better.

[SPE]

maybe its too late, but may have been better coming from you explaining why you wont be cleaning anymore and just leaving them the number of another cleaner you recommend . aahh well onwards and upwards 

[dazmond]

could of just put her price up?

[roundbuilder]

could of just put her price up?

Yes why not just put her proce up if she is a good paying quality reliable customer.

[dazmond]

so shes been a regular customer for 6 years?fair play if its a small 3 bedder stand alone miles away from other work but if its near other chunks of work but underpriced(it probably is!)then explain you will have to stop cleaning unless you put the price up £5 or whatever as its very underpriced.

its amazing how many window cleaners just dump work rather than explaining to the custy that they will have to stop cleaning......unless price hike!

i call them "ultimatum price rises".9 times out of 10 ive kept the job even with a £5 price rise!!

[Dave Willis]

I simply have too much work - some have to go. I work flat out most days and take two weeks holiday a year, Christmas week and one Summer week. I'm crammed to the brim and weeks behind.

[dazmond]

fair play dave.why dont you sell some on?

i ve sold work on in the past.

[Tomboler]

I simply have too much work - some have to go. I work flat out most days and take two weeks holiday a year, Christmas week and one Summer week. I'm crammed to the brim and weeks behind.

have to say that dosen't sound fun Dave, I'm no slacker but busting your guts like that could quickly get soul destroying....maybe I am a slacker  

[Frankybadboy]

I simply have too much work - some have to go. I work flat out most days and take two weeks holiday a year, Christmas week and one Summer week. I'm crammed to the brim and weeks behind.

dave

can i help you with you work load??

[Dave Willis]

Probably  

I have a friend who's just started up - ideal I thought for tidying my round and passing on work. Didn't realise customers could be so loyal. I mentioned my problems to another customer yesterday - she said she would be very unhappy if I tried to pass her on to someone else.
Trouble is 98% of my work comes by recommendation which makes it very difficult to turn down especially when they start the conversation with "you do my friends house and she says what a great job you do". It's only window cleaning 

Four jobs came in yesterday and a fascia quote.
Maybe time to employ perhaps.