I cleaned a carpet to quite a large lounge/diner, customer very happy, I leave and I get on with ridding the rest of the nation of dirty carpets, then, 8 months later I get an email saying that there was varnish staining under a corner unit (we did not move or clean under this unit as it was full of glasses) (unit not on legs but small feet, cabinet virtually flush to the floor) he claimed we were responsible and asked for us to fix the issue. I go to customer’s house – he appears to have a hostile attitude as soon as I arrive, after inspecting the staining I explain that we are not responsible as moisture would have had to travel 18 inches from where we had stopped cleaning along the carpet and under the cabinet in order to reach the back foot, customer not happy with explanation, say’s we are responsible as there is no other explanation, anyway, things get a little heated, I offer to attempt to remove staining as a gesture of good will but without guarantee, customer agrees and leave’s room mumbling under his breath - I attempt stain removal but as expected to no avail, tell grumpy there is nothing more I can do and leave.
Several acrimonious emails later, he has obviously been doing some research (floored in my opinion) stating that capillary action following carpet cleaning is the cause, and is now threatening legal action. My final comments to him were that he is being ridiculous and to go ahead with legal action as I wanted to make a counter-claim for the amount of my time that he has wasted.
Your thoughts appreciated.
