[wayne zabel]

I cleaned a Wool dark beige carpet yesterday.6 or 7 small spots and stains on carpet.Spots more than stains really.

I used SPM and acid rinse,all stains came out and carpet looked fine on completion.

Customer called tonight to say areas were stains/spots had been have turned a different colour and are darker.

Do you think this is wick back? I'm confused as they were spots as opposed to large stains.

Its only happened in the areas were the marks were.

I did put quite a heavy coat of SPM on the areas in question,but rinsed well.

Could it be browning? This seems unlikely as its only occurred in the areas previously mentioned.

Any Info gratefully accepted.

Thanks Wayne

[Phil @ Extreme Clean]

dependant on what stains were I presume it is wickback as they were gone then returned just go back spot and rinse then try to dry while your there with an hair dryer so you see the finished result dry 

[Shaun_Ashmore]

I'd say its wicking one of 2 things may be that you've spotted and the solution and stain not full come out upon drying the remainder has created this (classic wicking) or the customer has had a go herself and the product has encapsulated and your solution has set it off again (wicking again but through different products)

Remedy just a quick rinse.

Shaun

[Stephen Callinan]

dependant on what stains were I presume it is wickback as they were gone then returned just go back spot and rinse then try to dry while your there with an hair dryer so you see the finished result dry 
[/quoteg]     dry it with a hair dryer ?? while your there ask if you can set up a hair dressers,
jaysus where an what planet,

[Phil @ Extreme Clean]

Hair dryer to dry as you work so you leave seeing the finished result I'm on this planet as a carpet cleaner are you ?

[Stephen Callinan]

a better one than you ,

[Phil @ Extreme Clean]

obviously not if you don't know how to use a Hair dryer haha 

[Stephen Callinan]

your a very funny boy  , maybee you should take up being funny, as your allways crying your fone dont ring ,and your packing in cleaning  ho ho ho

[Phil @ Extreme Clean]

i'l plod on mate but with your attitude you wont last long 

[Stephen Callinan]

numpt

[derikraven]

now now children, that's enough.

[Dave_Lee]

numpt

Any Professional Carpet cleaner who knows what he is doing will know that the use of a hair dryer for small wick back spotting, leather upholstery cleaning, general spotting etc is extremely useful. If yopu are unaware of this you clearly need more training and experience.
I learnt that 34 years ago from Mr Ron Tillley former Md Prochem during my first training course.
Dave.

[Shaun_Ashmore]

And the fact that Dave grooms himself on jobs to attract the ladies.

Shaun

[Dave_Lee]

Yeah, thanks for that tip many moons ago Shaun, trouble is there not much to groom any more!
Dave.

[wayne zabel]

Just bringing this back up in the hope of some advice.

Been back to view the problem and it was  a browning problem,but only browning in the areas of the initial stains,not an all over problem.

I sprayed on Browning Prescription at 1 to 1 and left for 15 minutes and rinsed of.Client phoned to say the browning had lightened but was still there.

I went back today and the problem was much better than before and misted the areas again with BP but this time left on the carpet.

Just had a call tonight to say there is no difference.

Should I have put more down???

Is there anything else I can now do?I have read that  Fibre Buff and a shampoo/oxibrite can be uded for severe browning,would this help? And if so how do I do this process.

Would trying an oxidiser/reducer be worth a try.

Could this be a problem other than browning,I have looked at the backing again and there doesn't appear to be a any hessian,would wool brown on its own.

This is my first real problem in 3 years trading and its really worrying.

I hope someone can help.

[Shaun_Ashmore]

I would try browning prescription I prefer chemspecs as it has a reducing agent in, the next step would be a reducer.

Shaun

[derek west]

surely you should be asking this on the cleantalk forum as those guys know all about SPM and whats in it, also they will have something to correct your problem.

[John Kelly]

As you say you but a heavy dose of product onto the areas with spots. There are two types of browning. Browning caused by over wetting and dye migrating from jute and hessian backing to the face fibres. Then there is browning caused by alkalinity. The first is usually easy to resolve however the latter is a bigger problem as it has actually "burnt" the wool fibres.

[Luc]

A few months ago a carpet cleaner I know asked me to look at a job when he was away on holiday where something similar happened.  He had stupidly used blitz tho  and where he had soaked the stains loads of brown staining has occurred.  I rinsed with a acidic rinse to neutralise the alkalinity and used chemspec browning treatment and on the severe stains I used spray n go. I managed to resolve all the staining much to hiz relief.

[wayne zabel]

As you say you but a heavy dose of product onto the areas with spots. There are two types of browning. Browning caused by over wetting and dye migrating from jute and hessian backing to the face fibres. Then there is browning caused by alkalinity. The first is usually easy to resolve however the latter is a bigger problem as it has actually "burnt" the wool fibres.

Is there a remedy for the latter John?

There has been a vast improvement from when I first visited so I'm sure the Browning Presc has been effective.

I have only misted the areas up to now,should I be putting more on them.