Hi everyone alot of you may know i'm wfp but fell off my ladder thursday 30th may getting onto a flat roof.
Just knocked up this letter to customers who will be affected by no ladders.
Letter is a bit genaralised and will edit to suit each custie and will only be posting a handful most will be hand delivered with a chance to speak to custie if in.
letter below, tell us what you think and if i could shave it down.
Thanks Lucky Lee
Dear customer due to a recent accident using a ladder to access a customers windows on a flat roof, I am abandoning ladders totally.
As you know I already use a water fed pole system. (but windows above extensions and locked garden gates require a ladder).
After a trip to A&E I was relieved to find I had no broken bones, but did have to take a few days of work due to my injuries.
The changes made mean that you my valued customer will be sent a text message the night before to unlock your gate (if needed), as I will not risk climbing over gates.
If your gate is locked on the day of your clean then I will clean windows before your gate and charge for those windows cleaned.
If you have window(s) that require a ladder to clean e.g. Above an extension or balcony then unless I can manage to reach said window(s) with my pole system then that means I will have to miss said window(s).
Another option if you are in when I call is to reach said window(s) from inside your property.
Thank you for taking the time to read this letter
and please do not hesitate to call me if you have any questions.