Hector, I give a guarantee if the customer is , in the end, not happy with my service, I give a full refund, how many IFA will do that !
And like many households and business owners, I am a realist, I will do some things my self, for example, I cut my own lawn, not very well and its got weeds in it, I could use a specialist, but I don't, the same goes for the general public and carpet cleaning if they want to clean their own they will do.
The list goes on , I cook , but I don't bring in a chef every evening, I drink beer but I don,t brew my own
I wash my own van and don't use the professionals,
I don't like heights so we use a window cleaning professional
I can paint so I don't use a professional decorator...............
I look after my own money, ( and have done quite well ) and don't use an IFA
and the list goes on etc etc
but each to their own !
cheers
Paul.