Every brush I've had of them have had loose bristles, I wonder if I told them I would get a new brush. Probably not.. The first time I orderd from them they sent my £200 pole to someone else. There brushes don't come with the bit that lets you screw it to the pole so for someone that's never orderd from them before wouldn't know this like I didn't then phone them up saying I can't fit brush to pole and ask to pay p&p on the piece that should come with brush as standard when I received the bit I needed didn't have any screws, noticed on there website you have pay for them separately.