[windiewasher]

Got moaned at today at a b&b and ended up telling em im not cleaning them again. 
Turn up.
The bloke whos normally sound says i had to clean them last week as they were filthy.i said sorry a couple of weeks late but you could have rang me.
I carry on cleaning them.
Then his mrs comes out and says your late blah blah blah.i say bad weather etc illness.
So she says if your late again dont bother we will do them ourselves so i said i tell you what do them yourselfs because im not doing them again.
She looked at me gone out.and goes to walk off.
So i said "enjoy cleaning your windows,smiled and said have a nice day."
Knocks on the door,her husband says see you next time.
 I said no you wont you will be cleaning them from now on and walked off,too much on to waste my time coming here.
 

[Ian Lancaster]

Oooohh!! I love it when you come over all macho

[windiewasher]

Oooohh!! I love it when you come over all macho

Oooh glad you do.

[wfp master]

thats them told.

[8weekly]

I can't see why you are upset at customers that want you. 

[Paddy Woods]

You sound like a guy who would bite someone

[stuart mc]

B&B = commercial= any weather=done on time

[Tom White]

B&B = commercial= any weather=done on time

Spot on.  I think he lost a good customer there.  It's a lot better than "Oh, is it that time already!?"

[rg1]

Personally if I was going to be 2 weeks late cleaning their windows, I would let them know.

You shouldn't expect the customer to ring you.

[Johnny B]

Wish I had more customers like them, actually wanting me to turn up regularly, instead of the All-Ireland Messers Club that I have to deal with every day.

John.  

[C o z y]

You can pick them up again as bin cleaning custies 

[lee_dewing]

It's impossible to be on time even when you are.

Too early too late.
Plus a few other moans thrown in.
Especially about its gonna rain now or it alwsys rains when you've
Come

[windiewasher]

You can pick them up again as bin cleaning custies 

Oh yeah true along with the other 1062 bin custies at 3.50 a time every 4 weeks 

[bobplum]

its your business ...............run to suit you

[home6442]

A customer came out today and said its not 4 weeks already you only just done them.
I replied no its 6 going on 7.
The same person used to be 8 weekly and complained that I wasn't doing them often enough.
Some people enjoy a good moan and nothing is ever good enough.

[chez]

You sound like a guy who would bite someone

+1

[mark turton]

Personally if I was going to be 2 weeks late cleaning their windows, I would let them know.

You shouldn't expect the customer to ring you.

have to pick up on this - when i first started i booked every customer in - now my round considerably fuller its difficult to be calling/texting everyone especially if you have to re-schedule coz of weather.  i rescheduled the same customer 5 times earlier this year coz of weather - so personally im with postee on this - they can always call me if their urgent. and your right maybe i dont ecpect them to call me unless they are urgent but at the same time im expect them to understand if there is bad weather you will be behind. -
irony is that when your on time in the winter you get that 'is it time already? response and if your not and the suns out then its completely different-lol

[rg1]

Personally if I was going to be 2 weeks late cleaning their windows, I would let them know.

You shouldn't expect the customer to ring you.

have to pick up on this - when i first started i booked every customer in - now my round considerably fuller its difficult to be calling/texting everyone especially if you have to re-schedule coz of weather.  i rescheduled the same customer 5 times earlier this year coz of weather - so personally im with postee on this - they can always call me if their urgent. and your right maybe i dont ecpect them to call me unless they are urgent but at the same time im expect them to understand if there is bad weather you will be behind. -
irony is that when your on time in the winter you get that 'is it time already? response and if your not and the suns out then its completely different-lol

Why is it so difficult to text?? Bulk sending one message to all those that have a mobile takes about 10 seconds!! and as most people have one, I'm assuming that would apply to 99% of your customers.

There's nothing worse than a window cleaner who is unreliable.

[dazmond]

you re-scheduled a customer 5 TIMES mark??

how the hell did you manage that??

i only text/phone the odd customer the night before for access etc and 9 times out of 10 i get round.the weather has to get REALLY bad before i reschedule a customer!but 5 times??


regards


dazmond

[Carl@Cwc]

Personally if I was going to be 2 weeks late cleaning their windows, I would let them know.

You shouldn't expect the customer to ring you.

have to pick up on this - when i first started i booked every customer in - now my round considerably fuller its difficult to be calling/texting everyone especially if you have to re-schedule coz of weather.  i rescheduled the same customer 5 times earlier this year coz of weather - so personally im with postee on this - they can always call me if their urgent. and your right maybe i dont ecpect them to call me unless they are urgent but at the same time im expect them to understand if there is bad weather you will be behind. -
irony is that when your on time in the winter you get that 'is it time already? response and if your not and the suns out then its completely different-lol

textlocal.
takes some time to input all details on right days but well worth the time.
i use no reply option just use business name as sender  on this with a preset message 160 characters or less.
u dont get the idiotic " the budgie is bad and i dont want him upset till after lunchtime when we both had our trill .scenarios this way "
as for 5 times rescheduling , thats a no from me also, if i need to weather wise reshedule i turn up next time regardless ,