[Steve Gunn]

More and more people texting to book appointments rather than ringing technology is great

[Teddycare]

it's not that great and they also text to cancel, which is bloody rude.

[Shaun_Ashmore]

I like a telephone call it engages the customer you can build up a relationship with less chance of cancelling.

Shaun

[Dennis]

2rite m8

[Len Gribble]

So impersonal if they are not on you contact list, how do you reply if the nbr is unknown 

[Carpet Dawg]

I don't like it. I prefer a call as you can sell to them better. Unless its a repeat customer in which its different.

I find 80% of people that cancel will cancel via a txt message.

[JandS]

I have booked appointments via text but only
because I've spoken on the phone earlier.
They usually say I'll text you some dates when
I get to my diary at work tomorrow.
Never completed a booking without at some point
speaking to them.
And yes about 75% of cancellations are by text.
They're the ones you know won't be re booking.

[Shaun_Ashmore]

I'd forgetten but had an urgent text today for a job but it was an old customer spooky!

Shaun

[terrymaloy]

I get a booking every year by a customer of mine and only by text...she never rings.
She's totally deaf.
Makes sense really