I've seen your website a few times when searching carpet cleaners in Norwich.
I don't understand the customer log on part, I think customers prefer giving contact details then click send, may put people off having to create a password.
The stock images, could you find a similar photo for front page but with carpet cleaning wand instead of a vacuum cleaner?
Unless I've missed it, you haven't mentioned insurance or training?
I agree with the others chat pop up is annoying, realistically how off is someone on the other end of chat to give a quote?
Mark might like to speak to you as he's looking at new machine, Airflex is on the list....
Kind Regards Vicki (Mark's better half)
Btw are you Heartsease born and breed? I went to Heartsease High.....