To put it into perspective - I'm not at the top.
I have worked hard and I have been fortunate to have been where I needed to be at the right time. This has developed some very good working relationships. I have much to do but the people that I deal with seem to like me and trust my word. I can tell you on substantial projects that i will be out of your way in such and such a time and I always am.
That is a big seller for me. Price it according to spending three days there but be prepared to spend the whole three days there if that is what it is going to take, do what you need to do to get the work finished, irrespective of whether there are people in the way and then get out of the way!!!!
None of this was by chance or luck and I don't take it any less serious now than I did 12 years ago.
The one thing that i am fortunate to have is determination and I strongly believe that if you do something well enough for long enough and use development and good marketing then you have to succeed.
If it all fell down tomorrow I would go back to residential window cleaning and start again.
Rob