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it was the first time clean, the gate was to awkward to get over, i would normally split my ladder, they had agreed to leave gate open and money out, i left them a bill on the off chance as i intended to dump them.
If it had been me I would have done them all anyway, or at the very least the fronts, if I weren't able to get round the back, and left a note.I wouldn't see it as wasting my time. I think about the customer's delight at coming home to gleaming windows and having found a window cleaner who turns up as agreed and does his job conscienciously and without complaint.John